Mental Health Front Office Receptionist at JEWISH FAMILY SERVICE OF SAN ANTONIO, TEXAS, INC. – San Antonio, Texas

Position Description: OverviewWith the growing need for mental health services in our community, Jewish Family Service of San Antonio (JFS) is seeking a compassionate, detail-oriented, and team-driven Office Receptionist to join our mission-driven organization.This role is key to creating the first impression of JFS offering warmth, professionalism, and care to every client and visitor. The ideal candidate takes pride in their work, communicates with kindness and clarity, and contributes positively to a collaborative team environment.
About Jewish Family ServiceFor over 53 years, JFS has provided accessible mental-health and social-service support to the San Antonio community. Guided by our values of Caring, Community, and Responsibility, we support individuals where they are, connect them with the resources they need, and walk beside them on their journey toward healing and growth.
What Makes JFS a Great Place to WorkWe strive to create a workplace that reflects the same hope, compassion, and care we extend to our clients.
? 19 Paid Holidays (Federal and Jewish)? 10 Sick Days? 4 Mental Health Days? 1-Week Summer Break (June)? Paid Medical, with options for Dental and Vision (after 90 days)? W-2 Employment with 401(k) and 3% employer match? 2 Weeks PTO? One rotating work-from-home day per month

The Ideal CandidateYoull thrive in this role if you are: Warm, approachable, and genuinely enjoy helping others A strong communicator who takes pride in accuracy and follow-through A team player who contributes to a positive and professional work culture Organized, reliable, and able to manage multiple tasks efficiently Experienced in medical or behavioral health settings with insurance verification and data entry
Key Responsibilities Greet clients and visitors with warmth and professionalism, both in person and over the phone Assist with client check-ins, scheduling, and intake coordination Verify insurance and financial information accurately Collect client fees, create invoices, and address billing questions Maintain updated client data in the EHR system Fulfill medical-records requests accurately and securely in compliance with HIPAA Support clinicians with administrative needs while maintaining confidentiality and HIPAA compliance Keep reception, common areas, and supply rooms organized and welcoming Maintain office and breakroom supplies Manage Outlook holiday calendars, meetings, and outreach events; reserve rooms as needed Perform other administrative duties as assigned
Qualifications High School Diploma or equivalent required 23 years of experience in an office setting; 12 years in medical or behavioral-health preferred Experience with insurance verification and data entry; ability to sit or stand for long periods of time Spanish-speaking preferred but not required Proficiency in Microsoft Office and familiarity with EHR systems Strong attention to detail, reliability, and interpersonal skills Valid drivers license
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice