Parts Customer Service Representative in Pittsburgh, Pennsylvania at Don's Appliances

More Than Parts: Delivering Solutions and Service!

Summary

Don’s Appliances is seeking a Parts Customer Service Representative. This role is responsible for assisting customers in finding the appropriate parts for their self-service appliance repairs. In addition, the Parts CSR will work directly with the Appliance Technicians, Service CSRs and other departments to ensure that the appropriate parts are in inventory, available for repair service calls and installation and provide the highest level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Resolve product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and concerns.
• Ensure customer satisfaction and provide professional customer support.

EDUCATION:

SKIILS & EXPERIENCE:

License/Certification

Why Join Don’s Appliances?

We are a trusted, family-managed business with a strong commitment to customer service and employee development. You’ll work with a supportive team and have the opportunity to make a direct impact on the customer experience. We offer competitive pay, comprehensive benefits, and the chance to grow with a leading company in the appliance industry.

We offer a full benefit package that includes medical, dental, vision, PTO, 401(k) with match, short term & long-term disability insurance, life insurance.

EEO Statement

Don’s Appliances is an equal opportunity employer. In accordance with the applicable law, we prohibit discrimination against any applicant or team member based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any team member, including supervisors and co-workers.