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TRAINING & ONBOARDING MANAGER - 0126 at City of Greenville (SC) – Greenville, South Carolina

City of Greenville (SC)
Greenville, South Carolina, 29609, United States
Posted on
Updated on
Salary:$72700 - $101800Employment Type:Full-Time

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About This Position

Job Summary
Under general direction, and in compliance with standard operating procedures, policies, and City, state, and federal regulations, administers all training programs and activities for Greenlink personnel. Facilitates the development, implementation, oversight, and continuous improvement of new-hire training programs for all frontline employees in operations including Bus Operators, Bus Operators-in-Training, Trolley Operators, Paratransit Operators, Transit Dispatchers, and Transit Shift Supervisors. Assists with the ongoing development, implementation, and administration of a vehicle maintenance and facility maintenance training program. Assists with the ongoing development, implementation, and administration of remedial skills training and continued professional development for frontline staff. In collaboration with division managers, develops, maintains, and continuously improves all relevant policies, procedures, documentation, and other resource materials for the facilitation of all training programs. Serves as the Designated Responsible Person on behalf of Greenlink for the South Carolina Department of Motor Vehicles’ (SCDMV) Third-Party Tester Program and a SCDMV-certified Third-Party Commercial Driver’s License (CDL) Class B Examiner. In collaboration with the General Manager of Operations and in coordination with Human Resources Employment Administrator, recruits, screens, and interviews candidates for all operator positions. Develops, implements, and administers Peer Instructor and New Employee Mentorship Programs. Monitors the quality and efficacy of training programs through periodic review of programs and analysis of key performance indicators. Provides information during audits such as the Federal Transit Administration’s (FTA) Triennial Review and annual National Transit Database (NTD) reporting. Supervises Transit & Onboarding Specialists and other employees engaged in training programs, such as Bus Operators-in-Training, and new Bus Operators, until training is complete. Supports the development, implementation, and continuous improvement of Safety Management System (SMS) processes and activities. Serves as a subject matter expert on the Accident Review Committee and Greenlink’s Safety Committee as required. Represents the Greenville Transit Authority (GTA) Board of Directors to transit stakeholders and applicable federal, state, and local agencies. Operates a transit bus as needed.

Essential Functions
Essential Functions % of Time
  • Manage Greenlink Training Programs: Manage the development and effective delivery of comprehensive training programs for the department that ensure all employees are knowledgeable of policies, procedures, professional development expectations, and the technical aspects of their roles. Facilitate the development, implementation, oversight, and continuous improvement of new-hire training programs for all frontline employees in operations including Bus Operators, Bus Operators-in-Training, Trolley Operators, Paratransit Operators, Transit Dispatchers, and Transit Shift Supervisors. In collaboration with division managers, develop, maintain, and continuously improve all relevant policies, procedures, documentation, and other resource materials for the facilitation of all training programs. In collaboration with the Deputy Director, develop and update departmental training policies, the Greenlink Employee Handbook, and standard operating procedures. Through Transit Shift Supervisors and Training & Onboarding Specialists, administer periodic monitoring of operators to ensure compliance with policies and procedures by conducting behind-the-wheel skill evaluations and knowledge testing for fixed-route Bus Operators, Trolley Operators, and Paratransit Operators. Maintain working knowledge of the Americans with Disabilities Act’s (ADA) complimentary paratransit regulations and operations, including vehicle operations, safety, and training requirements. Assist with the ongoing development, implementation, and administration of a vehicle maintenance and facility maintenance training program to include standardized procedures for classroom and experiential training for participants. In collaboration with the Transit Safety & Risk Officer, support and facilitate training for all maintenance divisions safety-related policies and procedures, including Hazard Communications, Hazardous Energy Control (Lock Out/Tag Out), Personal Protective Equipment (PPE), OSHA industrial hygiene, and other workplace safety standards.Conduct forklift certifications and provide OSHA-required bloodborne pathogens training for occupationally exposed employees. Assist with the ongoing development, implementation, and administration of remedial skills training for frontline staff. Utilize information gathered from periodic compliance monitoring, behind-the-wheel assessments, and safety data, conduct training needs assessments to inform remedial training activities and training program development. Ensure training programs include a variety of facilitation tools or mediums that support multiple learning types and ensure learning is retained including group discussions, lectures, interactive demonstrations, critical thinking scenarios, and video-based instruction. Ensure training delivery is compliant with established training practices, operating rules, policies, procedures and federal regulations. Maintain a calendar of recurring training requirements and, in collaboration with the Safety & Risk Officer, schedule and facilitate monthly safety and training meetings accordingly. Through subordinate Training & Safety Specialists, or other designated instructors, maintain accurate and complete records of all training activities, attendance, assessments, and required certifications. Conduct periodic review of programs and analysis of key performance indicators. Monitor the efficacy and quality of training. through participant surveys, random video observations of training, and regular meetings. Ensure all staff assigned to training use training time effectively through advanced session planning. Ensure all staff involved in training maintain timely, accurate, and complete training records of all training activities. Review all training and evaluation materials for accuracy and completeness. Conduct regular audits of training records to ensure compliance with all recordkeeping requirements. Ensure Training & Onboarding Specialist comply with all Entry-Level Driver Training (ELDT) and Third-Party Tester (TPT) requirements. Provide information during audits such as the FTA Triennial Review and annual NTD reporting. Maintain up-to-date knowledge of training best practices, current industry trends, federal regulations related to training and operations, and ADA compliance through active monitoring of industry resources, industry-specific memberships and organizations, networking, and participation in professional development opportunities.
40%
  • Recruit & Screen Transit Operations Personnel: In collaboration with the General Manager of Operations and in coordination with Human Resources Employment Administrator, assist with the recruiting, screening, and interviewing of candidates for all operator positions. Actively recruit candidates by attending, organizing, and facilitating job fairs, identifying community partnerships to identify qualified applicants, utilizing digital sources for reaching and engaging potential applicants, and managing and promoting Greenlink’s Employee Referral Program. In collaboration with the Public Engagement Manager and the City's Communications & Engagement Department, develop compelling public facing advertisements, posters, and digital media content to recruit applicants. Serve as the primary point of contact to support all operator applicants through the entire recruitment, application, and hiring process. Conduct preliminary review of all applications submitted by Human Resources against job requirements and process qualified candidates using the City’s designated applicant tracking system. In collaboration with the General Manager of Operations, schedule interviews and conduct interviews and with candidates. At time of interview, ensure that applicant has provided the required number of professional references and completes the Safety Performance History Records (SPHRs) form to expedite the hiring process. Conduct reference checks in a timely manner. Coordinate with Human Resources to ensure applicant initiates the background screen, and reports to Employee Health for their drug screen as directed. Assist applicants in coordinating their pre-employment DOT physicals with the City’s Employee Health Center. Serve as the subject matter expert for hiring and onboarding new employees within the department. Maintain detailed records tracking recruiting and hiring activities. Conduct quality assurance activities related to hiring and recruitment by analyzing engagement metrics for recruitment activities, soliciting applicant feedback on their experience with Greenlink’s application and hiring process, and monitoring hiring milestone timelines.
35%
  • Supervise Staff: Supervise and monitor performance of assigned staff, including direct reports and all new Bus Operator employees until they have successfully completed training. Establish priorities, work plans, and performance expectations and standards. Cultivate a healthy and positive work environment. Ensure staff compliance with all applicable laws and regulations, City, and department policies and procedures. Establish and approve work schedules. Ensure the accuracy of and approve employee time sheets. Coordinate professional development opportunities for direct reports to maintain or expand their knowledge of industry regulations, safety requirements, and best practices. Coach, counsel, and deliver all disciplinary action for assigned employees. Write and conduct timely performance evaluations and recommend or initiate corrective actions as appropriate. Meet with operators to provide coaching and feedback as needed. Maintain a safe work environment and report any workplace accidents in a timely manner. Ensure direct reports and assigned staff comply with Greenlink’s Agency Safety Plan. Encourage employees to proactively support and report safety concerns through established safety reporting channels. Promote and perpetuate a strong safety culture across all Greenlink operations, including transportation service delivery, facility operations, maintenance activities, and customer interactions.
10%
  • Manage Greenlink’s Peer Instructor and Mentorship Programs: Develop, implement, and administer a Peer Instructor Program which would utilize experienced Bus Operators under the supervision of Training & Onboarding Specialists to assist with various new-hire training activities such as department orientations, classroom training, behind-the-wheel training, and route familiarization for new employees. Develop guidelines for Peer Instructor eligibility, selection, and roles and responsibilities. Conduct regular meetings with Peer Instructors and Training & Onboarding Specialists to ensure consistency of training delivery. Through Training & Onboarding Specialists, monitor Peer Instructors to ensure the quality of training delivery using participant surveys, in-person observations, or video review of training. In collaboration with the General Manager of Operations, develop, implement, and administer a New Employee Mentorship Program that utilizes Peer Instructors and Senior Bus Operators to provide ongoing support to new employees after the successful completion of training. Establish guidelines and frequency for mentorship activities that provide a structured, but natural cadence of communication between Mentors and new employees. Monitor the efficacy of the New Employee Mentorship Program through participant surveys and regular meetings with Mentors.
10%
  • Manage Greenlink’s CDL Testing Program: Serve as the subject matter expert on the Federal Motor Vehicle Carrier Safety Administration’s (FMCSA) ELDT Program. Ensure agency and instructor information is up to date on FMCSA’s online Training Provider Registry. Monitor training program compliance with FMCSA regulations for ELDT and update as needed. Periodically audit participant records to ensure compliance with ELDT recordkeeping regulations. Monitor training records that are submitted through FMCSA’s online Training Provider Registry for accuracy and timely submission. Act as the primary point for FMCSA audits of Greenlink’s ELDT program. Assist Training & Onboarding Specialists with the facilitation of ELDT training for Bus Operators-in-Training as needed. Serve as the Designated Responsible Person on behalf of Greenlink for the South Carolina Department of Motor Vehicles’ (SCDMV) TPT Program and a SCDMV-certified Third-Party Commercial Driver’s License (CDL) Class B Examiner. Act as the primary point of contact for the SCDMV CDL Compliance Office Inspection Auditor. Conduct CDL Class B road testing for Bus Operators-in-Training, or applicants from other City departments as needed. Accurately record and upload test results for applicants using SCDMV equipment and information systems. Periodically audit applicant test records to ensure compliance with recordkeeping requirements. Monitor scheduled and performed CDL tests in the Commercial Skills Test Information Management System (CSTIMS). Facilitate random and scheduled SCDMV CDL Compliance Office audits of Greenlink’s TPT program as needed. Ensure TPT certifications remain active for designated employees and that any SCDMV requirements to retain active certifications are met. Coordinate refresher training with SCDMV as required. Maintain up-to-date knowledge regarding SCDMV Third-Party Tester Program requirements and FMCSA ELDT regulations. Conduct annual review of internal TPT and ELDT programs and program materials to ensure ongoing compliance with State and Federal regulations. Ensure any changes to agency information or staff roles is promptly communicated to the SCDMV and FMCSA as needed. Collaborate with other City departments to assist with any CDL training or testing needs as requested.
5%
Perform other duties as assigned.

Job Requirements
  • Bachelor’s degree in public administration, logistics, business, industrial hygiene, occupational safety, or a related field that provides the skills and abilities to meet the requirements of the position.
  • Documented work experience may be substituted on a two (2) for one (1) basis.
  • Over four (4) years of progressively responsible experience in transit safety and CDL operator training.
  • Must have or obtain South Carolina Certified Third Party Tester for CDL within one (1) year of hire.
  • Must complete the Transportation Safety Institute’s (TSI) Transit Bus Operator Instructor course within one (1) year of hire.
  • Must obtain Lift Truck Operator Certification within six (6) months of hire.
  • Must obtain Lift Truck Instructor Certification within one (1) year of hire.
Preferred Qualifications
  • Supervisory experience in public transit.
  • Lift-Truck Operator and Instructor Certifications.
  • Certified Transportation Safety Institute (TSI) Transit Bus Operator Instructor.
  • Certified South Carolina Department of Motor Vehicles Third-Party Tester.
Driver's License Requirements
  • Valid South Carolina Class B CDL with air brake provision and passenger endorsement, or the equivalent CDL from their state of residence.
  • Please be advised: Applicants who do not intend to relocate to South Carolina, must reside in a neighboring State (Georgia or North Carolina) and must meet the same CDL requirements as residents of South Carolina. In addition, employees residing in a neighboring state are required to provide to the City of Greenville an annual Motor Vehicle Record from their state’s Department of Motor Vehicles at the sole cost of the employee.
Performance Requirements
Knowledge of:
  • Federal, state, and local legislation and regulations pertaining to public transit service.
  • The ADA, as it relates to public transit.
  • FTA Drug and Alcohol Program requirements.
  • Workplace and Industrial safety or environmental health and safety requirements including, but not limited to OSHA regulations, FTA safety and security regulations, SC Department of Labor laws, SC Motor Vehicle Laws, DOT Commercial Driver’s License Motor Vehicle laws and regulations.
  • Recruiting, hiring & interviewing best practices.
  • Employee performance management and corrective action techniques.
  • High-level conflict resolution or mediation skills.
  • High-level facilitation and instruction skills.
  • Basic knowledge for Federal Medical Certification Requirements for CDL holders.
  • FMCSA’s ELDT regulations related to Class B passenger-carrying vehicles (airbrakes equipped).
  • SCDMV TPT Program administration requirements
  • DOT driver qualification file requirements.
  • Public transportation emergency management techniques and best practices.
  • Intelligent Transportation Systems, on-board vehicle monitoring systems, transit on-board video systems, and other industry-specific technological platforms.
  • OSHA regulations for the proper containment, decontamination, and disposal of bodily fluid spills.
  • Proper use of PPE in transportation and industrial environments.
Ability to:
  • Develop, implement, and administer a CDL Class B Training Program for public transit operators.
  • Conduct CDL training for Class B with passenger endorsement and without air brakes restriction.
  • Stay up to date on current industry knowledge and best practices relative to public transit operations, safety, and CDL training.
  • Develop and implement continued professional development programs for operations and maintenance staff.
  • Demonstrate strong interpersonal techniques and demonstrate a consistent commitment and ability to work with diverse work groups and individuals.
  • Apply appropriate oral and written communication techniques to various individuals ranging from Greenlink employees, the public, elected officials, community leaders, and local, state, and federal agencies.
  • Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, Greenlink staff, or other agencies on sensitive issues.
  • Effectively represent Greenlink to outside individuals and agencies.
  • Coordinate with representatives from other departments to perform risk management, employee health and certification, finance, public communication, and planning functions related to transit operations.
  • Provide supervision, leadership, training, and work direction for assigned staff.
  • Effectively facilitate meetings with diverse audiences.
  • Provide adaptable and effective instruction to a diverse audience of adult learners with various learning styles and needs.
  • Write reports, policies, formal presentations, and/or technical and legal documents and correspondence, and compose emails in a clear and professional manner.
  • Make mathematical calculations and draw logical conclusions.
  • Read, analyze, and interpret professional journals, policies and procedures, financial reports, legal documents, contracts, and governmental regulations.
  • Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
%
Working Conditions
Primary Work Location: Office environment, field, and transit bus.
Protective Equipment Required: Close toed shoes, safety vest, safety glasses, and hearing protection.
Environmental/Health and Safety Factors:
Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to extreme temperature. Weekly exposure to wetness and/or humidity. Occasional exposure to mechanical hazards.
Physical Demands:
Constantly requires vision, foot controls, and hearing. Frequently requires standing, fine dexterity, walking, lifting, carrying, reaching, handling/grasping, climbing, balancing, bending, crouching and stooping, twisting, and talking. Occasionally requires sitting, kneeling, crawling, and pushing/pulling. Light strength demands include exerting 20-50 pounds occasionally, exerting up to 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.
Mental Demands:
Frequently requires time pressures, emergency situations, and working closely with others as part of a team. Occasionally requires frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and working an irregular schedule/overtime.
Americans with Disabilities Act Compliance
The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Location

Greenville, South Carolina, 29609, United States

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