LSM - Assistant General Manager in Salmon Arm, British Columbia at Vantage Living

About Us: About Lakeside Manor, we have created a community that is focused on our residents and how they want to live their life. Our offering has been carefully designed for those who don’t wish to compromise – those who prefer to remain independent, who appreciate choice and who make decisions based on their desired lifestyle. Lakeside Manor offers 110 beautifully appointed suites, a service package that considers resident’s every need, plus a host of unique lifestyle choices. Whether residents are catching a movie in our tiered movie theatre, enjoying a gourmet meal at the Silver Swan dining room, or a drink at Corks wine bar, the ambiance cannot be matched anywhere in the area.

About the Role: In this role, you'll help ensure a full building of happy residents by delivering exceptional hospitality, a superior dining experience, and an environment that fosters dignity and independence. You’ll support restaurant services, assist with administrative tasks, coordinate staffing, and help manage day-to-day operations. You’ll also support the GM with resident suite sales—conducting tours, completing move-in paperwork, and working toward monthly sales goals. Additionally, you’ll oversee front-of-house dining staff, support communication between the kitchen and dining room, and uphold service standards.

Compensation: $60K-$65K

Role Responsibilities:

Community Leadership & Resident Support

• Supports overall growth and day-to-day operations of the Retirement Community, including dining services, staffing, resident satisfaction, and budget management.
• Establishes and maintains a safe, welcoming, and enriching environment for residents.
• Responds promptly to emergency calls from residents and takes appropriate action.
• Ensures continuous operation of the community, stepping in to perform staff duties when necessary.

Dining Services Management

• Leads the dining services team under the direction of the General Manager.
• Coordinates daily operations of dining spaces, including the wine bar and sports lounge.
• Works with the General Manager and Executive Chef to deliver excellent service for special events and regular meal service.
• Gathers resident and guest feedback to continuously improve dining experiences. · Trains, mentors, and manages performance of front-of-house dining staff.
• Drives consistency in service standards while fostering innovation and openness to change.

Scheduling & Staffing Support

• Provides scheduling support, managing both planned and unplanned absences in accordance with the collective agreement.
• Verifies staffing needs against current schedules and communicates unfilled vacancies to management. Maintains master rotations, weekly schedules, and approved leave requests.
• Builds strong relationships with casual staff and maintains up-to-date seniority lists for call-ins and shift assignments. Operations & Administration
• Monitors and reports on reasons for staff absences and supports attendance management initiatives.
• Accurately records scheduling and attendance data to support timely and accurate payroll submission.
• Participates in service planning and prioritization of both short-term and long-term goals.
• Implements and supports new initiatives, policies, and procedures in collaboration with the leadership team. Supports OSH committee as needed.
• All other duties as assigned

Necessary Education and Experience:

• Certification or equivalent combination of experience, education, and knowledge (ideally two years) preferably in a senior living environment
• Experience in staff training, education, staff development, performance management, and mentorship of a serving team.
• Two years experience supervising a fine dining or full-service retirement environment preferred.
• Prior restaurant experience is an asset
• Serving it Right and FOODSAFE Level I certifications preferred.
• Strong Sales background is an asset and highly preferred.
• Staffing and scheduling experience in a 24-hour environment is an asset.

Skills for Success:

• Experience working with MS Office i.e. Excel, Word, and Outlook is preferred.
• Strong English language skills.
• Strong organizational and time management skills.
• Able to multi-task, handle changing priorities, and work under pressure.
• Friendly disposition, personable, and easily able to build harmonious working relationships with residents, families, colleagues, business partners, and members of the general public.
• Strong Leadership skills: demonstrated ability to lead people and get results through others is required.
• Demonstrates good judgment, problem-solving, and decision-making skills.