Case Manager in Philadelphia, Pennsylvania at Norris Square Civic Association

Pay: $43,888 per year
Salary: Up to $43,888 annually
Work Location: In person

Xiente is seeking compassionate, motivated, and community-focused Case Managers to provide direct support to individuals and families.

We are currently seeking both bilingual and English-speaking candidates. Bilingual candidates, particularly those who can effectively communicate with participants in both English and Spanish, are strongly encouraged to apply.

As a Case Manager, you will play an important role in helping participants identify and overcome barriers, connect with valuable community resources, and work toward greater stability and self-sufficiency.

• Conduct participant intakes and comprehensive needs assessments.
• Develop and maintain individualized service plans based on participant needs and goals.
• Connect participants with appropriate community resources and services.
• Coordinate referrals and follow up to ensure participants receive needed support.
• Monitor participant progress and provide ongoing case management.
• Maintain accurate and timely case notes, reports, and program documentation.
• Collaborate with Xiente staff, community organizations, and external partners.
• Advocate for participants and assist them in navigating challenges and barriers.
• Support participants in achieving personal, educational, employment, and self-sufficiency goals.
• Participate in required meetings, trainings, and program activities.

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related field preferred.
• Minimum of one year of experience in case management, social services, workforce development, behavioral health, community services, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills.
• Experience working with diverse populations and community-based programs preferred.
• Proficiency with Microsoft Office and electronic documentation systems.
• Ability to work independently and manage multiple priorities effectively.
• Bilingual English/Spanish skills are highly valued, but we also welcome qualified English-speaking candidates.

We’re looking for someone who:

• Is passionate about helping individuals and families succeed.
• Has strong communication, advocacy, and problem-solving skills.
• Can establish trust and maintain professional relationships with participants.
• Is resourceful and knowledgeable about connecting individuals with services and support.
• Is organized, dependable, and committed to accurate documentation.
• Approaches participants with compassion, professionalism, and respect.
• Is committed to making a meaningful difference in the community.

Salary: Up to $43,888 annuallyBenefits: Comprehensive benefits package available for eligible employees.Join Xiente and become part of a team dedicated to empowering individuals, strengthening families, and building stronger communities.Bilingual and English-speaking candidates are encouraged to apply.