Social Work Case Manager II (DHWC) in San Antonio, Texas at Methodist Healthcare Ministries of S. Tx

Position Summary

The Social Work Case Manager (LMSW) provides comprehensive social work services to clients, families, and communities by applying social work theory, knowledge, methods, and ethics. This role involves advanced practice skills in assessment, treatment planning, implementation, evaluation, case management, supportive counseling, referrals, education, advocacy, and crisis intervention.

Scope and Impact

The Social Work Case Manager plays a vital role in enhancing client functioning and well-being across multiple domains, including behavioral health, social support, and access to resources. The work significantly impacts the integration of behavioral and primary healthcare services, community linkage development, and the implementation of quality improvement initiatives.

Decision-Making Authority

Makes clinical and administrative decisions related to client care planning, crisis interventions, resource referrals, documentation, and follow-up. Exercises professional judgment in compliance with licensure standards and organizational policies.

Interactions / Working Relationships

• Collaborates with interdisciplinary teams within Methodist Healthcare Ministries (MHM).
• Serves as a liaison and advocate between clients and public/private agencies.
• Maintains professional boundaries and working relationships with clients and families.
• Engages with schools, healthcare facilities, community organizations, and Wesley Nurses.

Essential Duties and Responsibilities

• Apply social work theory and methods to enhance functioning of individuals, families, and communities.
• Develop individualized care plans based on needs assessments.
• Conduct regular individual care management sessions.
• Evaluate the effectiveness of care plans and services.
• Provide crisis intervention as needed.
• Facilitate communication between clients and service providers.
• Maintain professional relationships and boundaries.
• Facilitate support and psychoeducation groups.
• Collaborate with interdisciplinary teams for integrated services.
• Develop and implement intervention strategies and treatment goals.
• Advocate for clients and coordinate referrals to community resources.
• Maintain accurate and timely documentation, including community resource records and program data reports.
• Participate in quality assurance and improvement initiatives.
• Assist with program planning and implementation.
• Adhere to MHM policies and procedures.
• Attend community events as needed, including evenings/weekends.
• Meet productivity expectations set by the Behavioral Health Department.
• Maintain LMSW licensure and complete continuing education.
• Perform other duties as assigned.

Supervisory or Leadership Responsibilities

This role does not include direct supervisory responsibilities but may provide mentorship to interns or peers and participate in interdisciplinary collaboration and leadership in support groups or community initiatives.

Qualifications

Required Qualifications

• Master’s degree in Social Work (MSW or MSSW) required.
• Licensed Master Social Worker (LMSW) by the Texas State Board of Social Worker Examiners required.
• Two years of case management experience preferred.

Preferred Qualifications

• Bilingual in English and Spanish.
• Experience in behavioral health and integrated care settings.

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of social work ethics, theories, and practice methods.
• Strong skills in assessment, intervention, counseling, and case management.
• Ability to manage caseloads, maintain documentation, and coordinate services.
• Ability to develop community linkages and advocate for clients.
• Analytical skills for program data evaluation and reporting.

Language Skills

• Must speak English.
• Spanish speaking required.
• Ability to read, analyze, and interpret professional and technical materials.
• Strong written and verbal communication skills.
• Ability to present information clearly to diverse audiences.

Technology and Tools

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Working knowledge of the Internet and electronic health record (EHR) systems.
• Ability to efficiently document services and case notes in EHR.

Work Environment and Physical Demands

• Work is performed in office and residential environments with direct patient/client interaction.
• Requires bending, stooping, twisting, walking, and standing for extended periods.
• Must be able to lift and maneuver up to 15 pounds.
• Evening and/or weekend work may be required.
• Must be able to drive, maintain valid driver’s license and auto insurance.
• Frequent local travel; occasional regional travel may be required.