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Recreation Assistant I - Scarboro Center in Oak Ridge, Tennessee at City of Oak Ridge TN

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City of Oak Ridge TN
Oak Ridge, Tennessee, 37830, United States
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Job Description

Position Summary
The Recreation Assistant I position provides administrative support to the Recreation and Parks Department and exemplary customer service to the patrons.
Essential Functions
  • Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
  • Picks up, sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; sorts and prepares outgoing mail and documents for pickup; retrieves, delivers, and sends faxes.
  • Develops and distributes routine correspondence, marketing materials, and calendars.
  • Responds to customer complaints and inquiries in a proactive and timely manner; ensures that complaints needing further attention are directed to the appropriate supervisor.
  • Receives and processes payments, applying payment to proper account and providing receipt of transaction when necessary.
  • Verifies petty cash receipts for accuracy; balance daily cash intake drawer; resolves discrepancies
  • Schedules rental operations for parks and facilities, processes payments and refunds, and communicates event schedules with other department staff.
  • Performs routine building and facility security checks.
  • Composes routine correspondence; proofreads and edits; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
  • Sets up and tears down rented rooms; opens and closes facilities.
  • Checks in/out and rents equipment; maintains accurate equipment inventories.
  • Assists with special events as needed.
  • Performs other duties as assigned.
Knowledge, Skills, and Abilities:
  • Knowledge of recreational and athletic equipment and related facilities.
  • Knowledge of basic cashiering and bookkeeping.
  • Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
  • Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
  • Ability to maintain accurate and legible notes.
  • Knowledge of City policies, procedures and practices.
  • Knowledge of local government organization and its departmental operating requirements.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to analyze and prepare organizational and functional reports from research data.
  • Knowledge of the use of a multi-line telephone system.
  • Ability to operate standard office equipment and perform word processing and/or data entry.
  • General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
Required Education, Experience and Certifications:
  • High School Diploma/equivalent.
  • Previous customer service experience or cashiering experience preferred.
  • Must obtain First Aid and CPR certification upon hire
This position is OPEN UNTIL FILLED.

Exempt : No
Type : FT
Department : Recreation and Parks Department
Location : Scarboro Center
https://www.oakridgetn.gov/DocumentCenter/View/3177/Recreation-Assistant-I-and-II

Job Location

Oak Ridge, Tennessee, 37830, United States

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