Recreation Assistant I - Scarboro Center in Oak Ridge, Tennessee at City of Oak Ridge TN
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City of Oak Ridge TN
Oak Ridge, Tennessee, 37830, United States
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Job Description
Position Summary
The Recreation Assistant I position provides administrative support to the Recreation and Parks Department and exemplary customer service to the patrons.Essential Functions
The Recreation Assistant I position provides administrative support to the Recreation and Parks Department and exemplary customer service to the patrons.Essential Functions
- Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
- Picks up, sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; sorts and prepares outgoing mail and documents for pickup; retrieves, delivers, and sends faxes.
- Develops and distributes routine correspondence, marketing materials, and calendars.
- Responds to customer complaints and inquiries in a proactive and timely manner; ensures that complaints needing further attention are directed to the appropriate supervisor.
- Receives and processes payments, applying payment to proper account and providing receipt of transaction when necessary.
- Verifies petty cash receipts for accuracy; balance daily cash intake drawer; resolves discrepancies
- Schedules rental operations for parks and facilities, processes payments and refunds, and communicates event schedules with other department staff.
- Performs routine building and facility security checks.
- Composes routine correspondence; proofreads and edits; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
- Sets up and tears down rented rooms; opens and closes facilities.
- Checks in/out and rents equipment; maintains accurate equipment inventories.
- Assists with special events as needed.
- Performs other duties as assigned.
- Knowledge of recreational and athletic equipment and related facilities.
- Knowledge of basic cashiering and bookkeeping.
- Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
- Ability to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Ability to maintain accurate and legible notes.
- Knowledge of City policies, procedures and practices.
- Knowledge of local government organization and its departmental operating requirements.
- Ability to establish and maintain effective working relationships with others.
- Ability to analyze and prepare organizational and functional reports from research data.
- Knowledge of the use of a multi-line telephone system.
- Ability to operate standard office equipment and perform word processing and/or data entry.
- General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
- High School Diploma/equivalent.
- Previous customer service experience or cashiering experience preferred.
- Must obtain First Aid and CPR certification upon hire
Exempt : No
Type : FT
Department : Recreation and Parks Department
Location : Scarboro Center
https://www.oakridgetn.gov/DocumentCenter/View/3177/Recreation-Assistant-I-and-IIScan to Apply
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Job Location
Oak Ridge, Tennessee, 37830, United States
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