CUSTOMER SALES AGENT in Alcoa, Tennessee at GSP Transportation

Our Core Values – C.A.R.S.

Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.

Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.

We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.

Position Summary

The CSA greets customers and ensures a smooth car rental transaction by following all SOPs and work instructions. The CSA offers optional supplementary products, handles phone and counter inquiries, addresses customer concerns, and guides customers through the rental transaction.

Key Responsibilities

Handle rental car transactions to accommodate customersUse effective sales techniques to encourage customers to utilize service optionsReceive telephone calls and handle or route customer-related issuesComplete, review, and submit various reports to the supervisor or managerMaintain and update rental agreement filesEnter and maintain information in location logsComplete car exchange requests in the computer systemCommunicate with shuttle driversPerform additional responsibilities as assigned or required