Office Lead - Women's Center at IRONWOOD PHYSICIANS,P.C. – Scottsdale, Arizona

Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling.

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Position Summary:

Under the supervision and guidance of the Women’s Center Office Supervisor, Operations Manager - WV, and Physicians, this position assists in monitoring the efficiency of the office support team. It coordinates the activities of the office team and provides coverage as needed. Responsibilities are performed in compliance with company policies and procedures. Additional duties may be assigned as required.

Essential Duties:

• Provide coverage and support for Medical Assistant, Surgery Scheduling, and Front Office roles.
• Coordinate daily clinical support and distribute tasks evenly across the team.
• Balance office and surgery schedules to ensure smooth operations.
• Monitor and improve office workflows and referral relationships.
• Lead training and competency assessments for new and existing staff.
• Conduct audits and support ongoing education and quality improvement.
• Manage team inboxes, voicemails, portal messages, and RX line.
• Address patient and staff concerns as the first point of contact.
• Promote a positive, team-oriented work culture.

• Performs other duties as assigned by the WC Office Supervisor and/or WV Operations Manager.
• Must be willing to travel between offices and have reliable transportation.

Knowledge and Skills:

• Proficient in typing and computer use.
• Ability to work in a constant state of alertness and in a safe manner.
• Performs other duties as requested by the supervisor, administrator, or physicians.

Minimum Qualifications:

• Stable work history and ability to thrive in a fast-paced environment.
• Ability to obtain vital signs and follow instructions from physicians.
• Clear communication skills with patients.
• Computer and typing skills preferred; experience with electronic medical records is a plus.
• Strong organizational, oral, and written communication skills.
• Flexible, reliable, and self-motivated.
• Excellent customer service skills.
• Knowledge of HIPAA rules and regulations.
• Familiarity with chemotherapy-related drugs and supplies preferred.
• Understanding of diagnostic testing and radiation procedures preferred.
• Bilingual skills are a plus.

Education and Experience:

• Minimum of 3 years’ experience in Medical Assisting and Front Office roles required.
• Graduation from an accredited medical assisting program.
• Experience in Medical Oncology preferred.

Certificates, Licenses, and Registrations:

• National MA Certification required or must be obtained within 90 days of hire.
• Valid driver’s license required.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"