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Operations Specialist at Thompson Fabrication LLC – Wheatland, Pennsylvania

Thompson Fabrication LLC
Wheatland, Pennsylvania, 16161, United States
Posted on
NewSalary:$60000 - $65000
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About This Position

Thompson Fabrication is looking for an Operations Specialist in the Wheatland, PA location. This is a dynamic role with responsibilities to logistics, operations and customer service. This position will need to have a detail oriented mindset and have exceptional customer service skills. Serve as a liaison and work cross-functionally to achieve a high impact on numerous parts of the operations.

Essential Duties:

  • Input call and internet lead information into the CRM and direct the lead to the Sales Team as needed and support specialty quoting as needed.
  • Enter all sales orders into the ERP and serve as a secondary review to ensure sales orders are correct.
  • Serve as the first line in quality control to ensure the order information is correct prior to production to ensure the customer receives the correct specifications.
  • Provide Sales Force KPI reports and graphics for weekly reports to meet Board requirements.
  • Assist in the creation and planning of Production schedules, coordinating with both sales and operations to ensure schedules are accurate and ready for production.
  • Coordinate freight and logistics for all shipments based on quotes obtained by Sales, coordinating between sales and shipping effectively.
  • Assist in all other tasks as requested by the Sales or Operations Teams.
  • EDUCATION/EXPERIENCE:

    • Previous experience with CRM and ERP systems
    • Proficient use of Office Suite, specifically Excel
    • Excellent Customer Service skills
    • Detail oriented

    LANGUAGE SKILLS:

    Ability to communicate effectively with customers, and all Team members in the office and on the shop floor.

    MATHEMATICAL SKILLS:

    Basic mathematical skills are required.

    CERTIFICATES, LICENSES, REGISTRATIONS: N/A

    PHYSICAL DEMANDS:

    The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

    REQUIRED ATTIRE: Casual, but business-like attire is the required dress code for this position. Safety glasses must be worn in the shop at all times.

    This job description is a general guideline for the employee assigned this position. It is not to be considered as a guarantee of continued employment or of any particular term or condition of employment. Employment of any employee may be terminated with or without cause, and with or without prior notice, at any time, at the option of the Company or the employee.

    In addition, this job description does not constitute an expressed or implied contract of employment. It is intended to provide guidance about the requirements of this position, as well as what is expected from you as an employee. The Company reserves the right at any time to change in any manner the guidelines set forth above. In addition, employee is responsible for performing other duties as needed or directed by management.

    Job Location

    Wheatland, Pennsylvania, 16161, United States

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