Experienced IT Support Specialist (Local to Watsonville CA) at RVS COMPUTERS INC – Watsonville, California

The IT Support Specialist represents RVS Technology Group both on site at client locations and remotely from the RVS Technology Group facility in Watsonville, CA. The IT Support Specialist resolves issues, performs maintenance tasks, works on assigned tasks to keep the RVS Technology Group clients’ IT assets properly inventoried, clean and organized, and assists end-users with IT related questions.

The IT Support Specialist provides excellent customer service, communicates with clients on a regular basis, makes support decisions in the best interest of the client with respect to the client’s IT strategies, operations, requirements for business continuity and proper use of IT. Work on assigned tasks to properly inventory, maintain cleanliness and organize the RVS Technology Group clients’ IT assets. Expand and/or repair existing network equipment and wiring as needed to support the clients’ needs. Escalates more complex service requests to experienced technicians following the RVS Technology Group escalation process. In addition, the IT Support Specialist strives to become proficient in the technology solutions used and supported by RVS Technology Group in a day-to-day operation.

The IT Support Specialist is encouraged to grow into advanced support roles for RVS Technology Group, which offers professional development opportunities through leading manufacturer training and certification programs. Consistent with all team members, the IT Support Specialist must advocate and promote company values including competence, integrity, enthusiasm, cooperation, and trustworthiness.

Responsibilities

• Provide remote and onsite helpdesk services to RVS Technology Group clients’ staff.
• Install, configure, organize, properly inventory, troubleshoot, monitor, and maintain computer hardware, software, printers, and network equipment
• Trouble-shoot, test, replace, expand or reorganize network closets/racks and wiring.
• Set up workstations for new personnel as well as upgrades to existing workstations.
• Diagnose and respond in a timely manner to end user service issues and requests.
• Provide technical support across the company.
• Document issue resolution using the help desk ticketing system.
• Repair and replace equipment, as necessary.
• Maintain inventory of all hardware and software resources as per RVS Technology group standards.
• Support and deliver RVS Technology Group IT security compliance objectives
• Document and share knowledge with members of the IT team
• Deliver excellent service meeting SLA delivery standards and XLA delivery standards.
• Ability to recognize, analyze, and effectively solve problems in a timely, and organized manner following RVS Technology Group and industry best practices and procedures
• Ability to clearly communicate technical concepts to non-technical people
• Ability to work in a team environment
• Ability to work on cleaning organizing, labeling, and properly maintaining RVS Technology Group clients’ hardware IT assets, network equipment and network cabling at clients’ locations