IT Support Administrator at allnessinc – San Jose, California

Job Title : IT Support Administrator
Description Job Code : AINC100130 Job Title : IT Support Administrator We have partnered with a large manufacturing company in the San Jose, CA area to provide them with an IT Support Administrator. Please review the job description below and let us know if you are interested. Responsibilities of the IT Support Administrator: * Provide technical assistance and support with computer hardware and software * Resolve issues for internal users via phone, in person, or electronically * Perform software installations, configurations, and updates * Automate computer installation process according to company computer specifications * Provide user training in various systems and mobile applications * Log, track, and follow-up with internal customers for solutions and satisfaction * Loaner computer/cell phone management * Create and maintain documentation and manuals * Resolve technical issues in a timely manner using available resources within the company * Multimedia conference system, computer Images, security patches, anti-virus and inventory administration * Selective meeting and trade show support (may require travel and extended hours if necessary) Requirements of the IT Support Administrator: * Mandarin speaking is required * Bachelor’s Degree from an accredited university in Computer Science / IT related major. MCSE is a plus. * A team player with excellent communication, problem-solving, and multitasking skills * At least five-year hands-on experience in IT fields including computer hardware/image maintenance, script programming, installation and configuration in Microsoft Windows client and relative servers * Solid experience and in-depth knowledge of supporting Microsoft Office 365 (Outlook, Word, Excel, PowerPoint), Citrix client, VPN remote access, Microsoft Teams, WebEx, Microsoft Deployment Toolkit, Cisco IP phone and video conference system * PowerShell script knowledge and experience * Knowledge in Internet security/connectivity and anti-virus programs. * Strong troubleshooting, critical thinking, self-learning, self-motivate skills * Detail oriented and excellent customer service skills * VMware VM knowledge * Windows Server Update Services (WSUS) knowledge * Strong self-learning, self-motivate, and problem-solving skills