IT Support Specialist - PE Firm at Financial Services IT – Menlo Park, California

• Do you enjoy working with a variety of people and technologies each day?
• Do you excel at providing technology solutions to smart, driven individuals?
• Would you like to work at a leading Private Equity firm?

If you answered yes to these questions then we have an exciting opportunity that’s right up your alley.

We are seeking an IT Support Specialist with a solid background in end user support, Windows and cloud systems to join our team in an important client-facing support capacity.

Job Description:

This is for a full-time, permanent position at a Private Equity firm allowing you to be an integral part of a small IT team.

As an IT Support Specialist, you will work with users to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support.

Customer service expertise is essential.

Qualifications:

• 5+ years of IT industry experience
• End user support experience for Windows in a corporate environment
• A drive to assist customers and solve their technical problems
• Experience working with a small IT Support team to be the point person at the office to perform important tasks: troubleshooting network desktop connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters
• Ability to answer questions and provide support for employees in person and online (via email, phone, and tickets)
• A strong understanding of connecting computers to networks, especially over wifi and VPN
• Management of mobile devices (iPhone/Android) in a corporate environment
• Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients)
• Problem solving and intuitive troubleshooting skills
• Perform small project-based work to improve IT and other systems
• Ability to work occasional weekends and after hours

Does this opportunity interest you?

If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service!

About us:

We are 20+ year old investment vehicle based in Menlo Park with >$10 billion dollars under our management. We see technology as a competitive advantage and fully fund all technology needs.