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What is the role of a Collector at Velo Associates PLC?

The Collector position at Velo Associates PLC is a Full-time or part-time position opportunity in the Accounting/Finance field.

Where is this Collector job located?

Grand Rapids, Michigan, 49504, United States

What type of employment is offered for this Collector role?

Full-time or part-time position

Collector job near me in Grand Rapids, Michigan at Velo Associates PLC

Job Title:	Collector	Job Category:	Support
Department:	Collections	Location:	Main Office – Grand Rapids
Team:	TC1	Reports to:	Collections Manager and Collections Supervisor
Pay Type:	Hourly	Travel Required:	None
Position Type:	Full Time	HR Contact:	HR Director
General Purpose: Interact with outside parties by phone to solicit payments for goods or services, collect information, and conduct follow up.
KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS: Place collection calls in a fast paced, goal oriented collections department. Communicate appropriately and professionally with consumers to collect funds, set up payment plans, and respond to basic questions. Provide excellent customer service while contacting consumers on behalf of clients and resolve discrepancies, short payments, small balances, and delinquent accounts. Review pre-litigation accounts to determine the appropriate path including further collection calling, initiating legal involvement, or placed in No Action Intended (NAI) status. Place high volume phone calls to delinquent consumers. Collect payments via credit card or direct debit via phone. Follow up on initial contacts. Accurately document all calls and consumer contacts.

GENERAL RESPONSIBILITIES AND FUNCTIONS:

Ensure security, integrity, compliance, and confidentiality of data.
Ensure that all tasks meet compliance standards.
Follow procedures and training to maximize accuracy and efficiency.
Serve as a resource person for baseline questions and work cooperatively with all team members to coordinate basic procedures, policies, and support of the company goals.
Take ownership for the excellence, efficiency, and accuracy of work product by effectively communicating and providing support in all areas as needed including assisting with coverage during other employee absences.
Report and coordinate primarily with Team Leads, Collections Supervisor, and Collections Manager regarding work-related product.
Provide suggestions for changes and improvement.
All other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

High School Diploma or Equivalent
Strong Typing Skills
Strong Attention to Detail and Goal Oriented
Commitment to Excellent Customer Service
Excellent Written and Verbal Communication Abilities
Required Language Skills

KEY COMPETENCIES:

Communication Skills
Persuasiveness
Problem Solving
Reliable and Consistent Attendance
Adaptability
Tenacious Work Ethic
Fast Paced and Accurate Work Product
Negotiation Skills
Stress Tolerance
High Energy Level

PREFERRED SKILLS:

1-2 Years High-Volume, Fast-Paced Job Experience
Proficient in Relevant Computer Applications and Call Center Systems
Knowledge of Collection Principles and Methods
Proven Track Record in Collections
Knowledge of Billing and Collections Procedures

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Monday thru Friday
8am- 4:30pm
40 hours per Week

Collector in Grand Rapids, Michigan at Velo Associates PLC

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