Account Representative in Grand Rapids, Michigan at Velo Associates PLC

NewSalary: $17.00 - $22.00/hr
Velo Associates PLC
Grand Rapids, Michigan, 49505, United States
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Job Description

Job Title:

Account Representative Tier 1

Job Category:

Support

Department:

Collections

Location:

Main Office – Grand Rapids

Team:

TC3

Reports to:

Collections Manager and Collections Supervisor

Pay Type:

Hourly

Travel Required:

None

Position Type:

Full Time

HR Contact:

HR Director

General Purpose: Interact with outside parties and consumers by phone or email to verify employment and determine options for collection of funds to satisfy any and all outstanding amounts due.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

Process all incoming consumer calls utilizing appropriate and professional communication to respond to basic questions, assist with account payments, and provide information regarding potential payment plans. Utilize resources available to determine employment and asset information for consumers utilizing procedures set forth by the company. Provide excellent customer service while contacting potential employers on behalf of clients to verify employment for consumers with open accounts placed with the company.Accurately document all calls and third-party contacts pertaining to verification of employment. Review accounts at set intervals for potential employers and contact information.


GENERAL RESPONSIBILITIES AND FUNCTIONS:

Ensure security, integrity, compliance, and confidentiality of data. Ensure that all tasks meet compliance standards. Follow procedures and training to maximize accuracy and efficiency. Serve as a resource person for baseline questions and work cooperatively with all team members to coordinate basic procedures, policies, and support of the company goals. Take ownership for the excellence, efficiency, and accuracy of work product by effectively communicating and providing support in all areas as needed including assisting with coverage during other employee absences. Report and coordinate primarily with Team Leads, Collections Supervisor, and Collections Manager regarding work-related product. Provide suggestions for changes and improvement. All other duties as assigned.


QUALIFICATIONS AND EDUCATION REQUIREMENTS:

High School Diploma or EquivalentStrong Typing SkillsKnowledge Of or Willingness to Learn Collection Principles and MethodsStrong Attention to Detail and Goal OrientedCommitment to Excellent Customer ServiceExcellent Written and Verbal Communication AbilitiesRequired Language Skills

KEY COMPETENCIES:

Communication SkillsPersuasivenessProblem SolvingAdaptabilityStrong Work EthicFast Paced and Accurate Work ProductNegotiation SkillsStress ToleranceHigh Energy Level

PREFERRED SKILLS:

1-2 Years Customer Service ExperienceProficient in Relevant Computer Applications and Call Center Concepts

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.


Monday thru Friday
8am- 4:30pm
40 hours per Week

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Job Location

Grand Rapids, Michigan, 49505, United States

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