Customer Service Representative – Plumbing | Know Plumbing? in Kalamazoo, Michigan at Etna Shared Services
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Job Description
Join the team that has been powering growth and an excellent reputation for over 60 years!
Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.
What We Offer:
- Competitive compensation and benefits package, including quarterly bonuses!
- 5 different lines of business and 2 subsidiaries that provide company stability through diversification.
- Professional development opportunities to support your growth.
- A collaborative and inclusive work environment that values your contributions.
- The fun challenge of working in a fast-paced, multi-location, diverse business function environment.
As a Plumbing Customer Service Representative, you will support established customers by phone, email, and website chat. You will manage orders, quotes, and job files from start to finish while coordinating shipping, inventory, billing, and service needs.
Essential Responsibilities:
- Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
- Process product orders, quotes, work orders, projects, and job files from start to finish.
- Process online orders, communicate through website chat, and troubleshoot customer account issues.
- Order products and equipment, track orders, resolve problems, and coordinate shipping.
- Address billing and service concerns and route complaints to the appropriate department.
- Support inventory control, material-flow reporting, and warehouse, counter, or showroom operations as needed.
Knowledge, Skills, and Abilities:
- High school diploma or equivalent and one year of related experience or training; equivalent combinations will be considered.
- Working knowledge of plumbing products and their applications is preferred.
- Strong communication, customer service, problem-solving, multitasking, and stress-management skills.
- Working knowledge of Microsoft Office products and Eclipse software.
- Ability to perform basic math and calculate margins, discounts, proportions, and percentages.
Physical Demands and Work Environment:
The requirements below are representative of this job. Reasonable accommodation(s) may be made for individuals with disabilities.
- Work is performed primarily indoors in an office environment with moderate noise levels.
- Frequently required to sit, talk, hear, and use fingers; occasionally required to lift or move up to 25 lbs.
- Must perform essential functions in a consistent state of alertness and in a safe manner and pass a substance abuse screening.
We are an Equal Employment Opportunity/Affirmative Action Employer.