Master Scheduler /Customer Service Representatives in GRAND RAPIDS, Michigan at Kendrick Plastics

Kendrick Plastics is a Tier 1.5 automotive supplier built to move fast, think smart, and deliver results. We operate in the sweet spot between large Tier 1 suppliers and traditional Tier 2 manufacturers, giving our customers the best of both worlds: full-service capabilities backed by the speed, flexibility, and personal attention of a smaller company.

Our products are featured on some of North America's best-selling vehicles, and our team brings decades of expertise in engineering, manufacturing, and operations. We're built differently: leaner, faster, and focused on winning.

If you're someone who takes ownership, solves problems with urgency, and wants to see the direct impact of your work every day, you'll thrive at Kendrick Plastics.

Kendrick Plastics is seeking a Master Scheduler to manage customer demand, shipping schedules, inventory planning, and customer-specific requirements while ensuring exceptional customer performance ratings.

This role is critical to maintaining strong customer relationships, supporting operational excellence, and ensuring on-time delivery in a fast-paced automotive manufacturing environment.

✅ Manage customer demand planning, forecasting, and inventory levels

✅ Monitor customer EDI and ERP systems, identifying and resolving issues that may impact delivery performance

✅ Coordinate customer shipment schedules, delivery routing, and order maintenance

✅ Serve as a customer point of contact and provide proactive communication regarding delivery risks and supply concerns

✅ Track inbound and outbound premium freight costs

✅ Collaborate with customers, suppliers, and internal teams to resolve issues quickly and effectively

✅ Support engineering changes (ECNs), product launches, and obsolescence planning

✅ Develop inventory plans for raw materials, WIP, and finished goods

✅ Maintain ERP data integrity, item parameters, customer information, and product data

✅ Participate in cycle counts and physical inventory activities

✅ Establish and maintain freight routing strategies to meet delivery and cost objectives

✔ Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field

OR

✔ 5+ years of experience in production scheduling, customer scheduling, or master scheduling within a manufacturing environment

✔ Experience with ERP systems and scheduling software (Plex experience is a plus)

✔ Strong analytical, planning, and problem-solving skills

✔ Ability to interpret complex data and make informed decisions

⭐ Automotive manufacturing experience

⭐ Advanced Microsoft Excel skills, including pivot tables, macros, and data visualization

⭐ Experience in high-volume, fast-paced production environments

⭐ Strong written and verbal communication skills

⭐ Proven ability to work effectively with customers, suppliers, and cross-functional teams

At Kendrick Plastics, we invest in our people the same way we invest in our products: with care, intention, and a long-term view.

• 401(k) with 6% company match
• Health, dental, and vision insurance
• HSA with employer contribution
• Paid time off
• Life insurance
• Flexible spending accounts (FSA)
• Employee Assistance Program (EAP)

At Kendrick Plastics, you'll have the opportunity to make an immediate impact, take ownership of your work, and grow your career in an organization that values initiative, accountability, and results.

If you're ready to join a team that's built to move fast and built to win, we'd love to hear from you.

👉 Apply today and help drive the future of automotive manufacturing with Kendrick Plastics. #Hiring #SupplyChain #DemandPlanning #CustomerService #AutomotiveJobs #ManufacturingJobs #ProductionPlanning #Logistics #ERP #KendrickPlastics