Distribution Center Manager in Grand Rapids, Michigan at Etna Shared Services
Job Description
Etna Supply is seeking an experienced Distribution Center Manager to oversee an operation with more than 90 employees and a large delivery fleet. Working through an established team of managers, supervisors, and team leaders, you’ll develop strong leaders, drive operational performance, and ensure safe, accurate, and dependable service.
This role calls for a leader who can manage the demands of daily operations while improving how the operation performs. You will set clear expectations, align staffing and resources with customer needs, and turn operational challenges into measurable improvements. A visible presence on the floor, sound business judgment, and the ability to build accountability are essential.
About Etna Supply
For more than 60 years, Etna Supply has built its reputation on relationships, expertise, and service. We are a leading wholesale distributor of plumbing, heating, underground, municipal, and fire protection products across Michigan, Indiana, Ohio, and Wisconsin. With five lines of business and two subsidiaries, we offer long-term stability and a culture grounded in teamwork, fairness, integrity, and respect.
What We Offer
- Competitive compensation and bonus opportunity
- Robust benefits package
- 401(k) with company match
What You Will Lead
- Operational performance: Lead warehouse, yard, shipping, receiving, and delivery operations, setting clear priorities for safety, productivity, accuracy, and customer service.
- Team development: Lead and develop a workforce of 90+ employees. Strengthen coaching, performance management, training, and accountability to build a capable, engaged team.
- Workforce planning: Align staffing, schedules, and workloads with order volume and delivery requirements. Anticipate capacity constraints and adjust resources to maintain service.
- Transportation and fleet performance: Oversee delivery scheduling, route coordination, driver assignments, and fleet readiness. Coordinate maintenance and required inspections to support reliable, efficient deliveries.
- Inventory and fulfillment: Establish consistent practices for receiving, storage, picking, loading, inventory counts, returns, and transfers. Resolve recurring discrepancies and improve inventory and order accuracy.
Knowledge, Skills & Abilities
- Strong leadership skills with the ability to coach, motivate, and develop warehouse and delivery teams.
- Working knowledge of distribution operations, including receiving, storage, picking, shipping, and inventory control.
- Understanding of delivery scheduling, route coordination, fleet maintenance, and transportation safety requirements.
- Ability to organize workflows, allocate resources, and adjust priorities in a fast-paced environment.
- Strong problem-solving, decision-making, and conflict management skills.
- Effective communication and the ability to build productive relationships across departments.
- Commitment to workplace safety, operational accountability, and continuous improvement.
- Basic business acumen, including an understanding of operating costs, productivity, and service performance.
- Proficiency in Microsoft Office and ERP/business systems such as Eclipse; comfort using inventory, shipping, and routing technology.
- Ability to maintain professionalism, confidentiality, and a positive team culture.
- Ability and willingness to travel occasionally as needed.
Education, Experience & Licenses
- Bachelor’s degree, technical school education, or equivalent experience preferred.
- 5+ years of related leadership or operational experience preferred.
- Experience supervising warehouse, distribution, logistics, or delivery operations strongly desired.
- Wholesale distribution experience preferred.
- Powered industrial equipment certification or ability to obtain certification required.
- Valid driver’s license with acceptable driving record required.
Physical Demands & Work Environment
This role combines office responsibilities with active involvement throughout the warehouse, yard, and delivery operations. Regular walking, standing, lifting up to 50 pounds, bending, and interaction with warehouse equipment are expected. The Branch Manager maintains a visible presence on the floor, supporting employees and helping daily operations run safely and efficiently. Occasional travel may be required.
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