Core Systems Specialist in Hagerstown, Maryland at Middletown Valley Bank

Ideal candidates have experience supporting business applications, core banking systems, help desk operations, or technology environments. Experience with Jack Henry products, Microsoft 365 administration, or financial institution technology is a plus.

Functional Title: Core Systems Specialist

Reports to: Technical Support Manager

Job Grade: 6

FLSA: Exempt

Middletown Valley Bank is a growing organization, and we are looking for people who believe in providing an Absolutely Exceptional Experience to our customers, communities, and fellow team members. Become a part of our team and join a company with a professional and positive work environment, caring culture, great benefits and rewarding work opportunities.

General Summary

The Core Systems Specialist serves as Tier 2 support for internal technical issues involving the bank's core banking platform and supporting systems. This role assists with researching, troubleshooting, and resolving complex issues escalated from the Help Desk and supports the administration of core and ancillary banking applications. The Specialist works closely with end users, management, vendors, and technology partners to support business needs and maintain effective system operations. The role also assists with software releases, system enhancements, user administration, and operational projects while helping ensure the security, availability, and reliability of the bank's technology environment. Additionally, the Core Systems Specialist provides guidance and support to the Help Desk Specialist and participates in Core Systems initiatives and projects.

Primary Duties and Responsibilities

• Provides assistance and support to the Help Desk Department and/or bank personnel experiencing software issues in core support or supporting products
• Communicates software/hardware issues and changes to end users as needed
• Acts as liaison to Jack Henry & Assoc., Inc. and communicate significant product/software changes to management for strategic planning purposes
• Preserves security of customer information and data center environment
• Assists with Core Software (Silverlake) user administration – including user profiles, security, password resets, and session maintenance.
• Assists with pre-requisite work required for the annual Silverlake and JHA complimentary product software releases.
• Administers Complimentary Products to include but not limited to – Teller, Synergy, OnBoard Deposit Platform, iTalk, LaserPro, Yellow Hammer, EPS,Elan, etc.
• Executes requests for user onboarding, modifications, and terminations to include-Active Directory, O365, Avaya, etc.
• Assists with implementation of approved enhancements to support process improvements or the mitigation of risk
• Participates in project teams for software product-based implementation projects
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Assists with the coordination and communications for after-hours testing for various system releases and disaster avoidance activities
• Serves as additional after-hours Help Desk support on a scheduled basis
• Supports and participates in community activities and initiatives
• Other duties necessary to meet business objectives.

Knowledge, Skills and Abilities

• Associates degree or equivalent required. In lieu of a degree, a comparable combination of education and experience may be considered.
• Prior banking experience preferred.
• Experience supporting technology systems, banking operations, help desk functions, or related business applications preferred.
• Working knowledge of core banking systems, business applications, technology support functions, or related banking operations.
• Knowledge of JHA SilverLake Core banking software, JHA complimentary products, and Microsoft 365 applications preferred.
• Ability to research, troubleshoot, and resolve technical and application-related issues.
• Ability to analyze problems and assist in identifying and coordinating appropriate solutions.
• Ability to learn new technologies, systems, and processes in an evolving banking and technology environment.
• Ability to develop effective working relationships with internal business partners, vendors, and peer institutions to support operational objectives.
• Ability to participate in after-hours support, scheduled maintenance activities, software releases, and testing efforts as needed.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong analytical, problem-solving, and customer service skills.
• Effective written, verbal, and interpersonal communication skills with both internal and external customers.
• Aligned with Middletown Valley Bank's Code of Ethics and values.

Full Time Benefits:

• Health, Dental, and Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Savings Plan
• Parental Leave
• Paid Holidays
• Paid Time Off
• Professional Development
• Employee Assistance Program

Work Environment:

• While performing the duties of this job, the employee is regularly required to stand, walk, see, use hands to type, carry, handle, and feel objects, reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds or more.
• The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
• Flexibility to work beyond scheduled workday, which could extend into overnights or weekends, including weekend overnights.
• Some local travel may be required.
• Ability to operate hand tools necessary for equipment installation and maintenance.

This job description represents a summary of typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties.