Academic Advisor at Tyler Junior College – Tyler, Texas

The Academic Advisor is a full-time 12-month position that reports to the Executive Director, Advising, Veteran/Military & Testing Services.

Primary Responsibilities

• Provide accurate, relational, and professional academic advisement to prospective and current students in accordance with assigned academic pathway and/or grouping.
• Adjust between prescriptive advising and holistic advising as determined by academic advising leadership based on events, time of year, assigned student grouping, etc.
• Assist students in assessing academic skills and interpreting student placement testing.
• Schedule a personal connection with each student at the beginning of his or her program, encourage students to devise a plan for their educational goals so they can self-register prevent their success, but also about strategies that will motivate them to succeed.
• Engage, each semester, with all assigned students via appointments, text, Zoom, and phone calls; especially for those who may be identified as being the most at risk.
• Meet performance expectations as assigned by Academic Advising leadership.
• Participate in all new student orientations, preview days, and registration rallies.
• Create and manage appointment schedule.
• Ensure students are responded to in a timely manner regardless of communication medium; all responses to student questions or concerns are expected within one business day after receipt with some extension consideration provided during peak registration cycles.
• Work with admissions recruiters, career services, support services staff and other College personnel to promote and ensure student persistence and completion of goals educational goals.
• Maintain working knowledge of current workforce needs and job markets as required.
• Maintain an accurate knowledge of core curriculum and common transfer practices of the principal receiving universities to which Tyler Junior College students transfer.
• Participate in College recruiting activities to attract traditional and non-traditional students as required.
• Provide professional, timely and courteous assistance to internal and external stakeholders of TJC.
• Travel to other TJC locations as required for advising duties.
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations.
• Meet or exceed annual performance expectations as designated by academic advising leadership.

COMPETENCIES

Knowledge, Skills, and Abilities

Collaboration/Teamwork, Computer Software Skills, Customer Service, Decision-making,

Internet Research, Interpersonal Skills, Multi-tasking, Written Communication, Problem-solving, Time Management, Typing/Word Processing

Preferred Skills

Ellucian Banner

SUPERVISORY RESPONSIBILITIES

N/A

Work Environment: Regular work required outside of normal business hours

Physical Demands: Sitting, walking, standing, lifting, driving

Travel Required: Yes - Minimal

If travel is required, candidate must have and maintain a current valid Texas driver’s license and an acceptable driving record

Required Education

Bachelor’s Degree in a related field

Required Experience

One year of related experience

Preferred Education

Master’s Degree in a related field

Additional Job Specific Requirements

This position will involve some evening/weekend work hours; especially during key registration cycles.

EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

*Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination including sexual harassment and sexual violence. Applications from qualified women and ethnic minority group members are strongly encouraged.