Mobility Manager at Indygo – Indianapolis, Indiana

POSITION PURPOSE

The position of Mobility Manager improves mobility, access and user experience through travel training, coordination and communication with external partners, and customer-focused initiatives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Provide training and information about transit; create opportunities for continued community exposure to utilize public transit or other transportation services.
• Advocate for the delivery of a sponsored rides program, including coordination with external and internal partners. Develop, maintain, and execute standard operating procedures for the program's execution.
• Data rectification for partnership lists, printing media cards, and onsite events.
• Build relationships with Marion County neighborhoods and businesses, with a goal of group IndyGo pass sales.
• Create and lead a cross-functional team for enhanced customer experience discussions.
• Plan and provide leadership in the implementation of integrated customer engagement and communication initiatives to improve and enhance the customer experience

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• Bachelor's Degree in public administration, communication, nonprofit management, urban planning, or closely related field;
• 3+ years of experience specifically leading or directly working on community outreach or community relations that includes supporting outreach or public relations projects within a diverse urban community
• Experience preferred in utilizing mass transit OR the ability to use IndyGo on a semi-regular (3-5 days a week) basis
• Preferred experience in the operations, services, and activities of a community outreach program; or experience in sales or other positions that require the development and maintenance of relationships

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to effectively communicate with others using written and verbal communication.
• Ability to build and manage relationships.
• Ability to use IndyGo regularly (at least 3-5 trips a week).
• Detail-oriented and organized with excellent time management skills.
• Knowledge of public speaking principles and techniques for effective presentations to various audiences.
• Advanced knowledge in modern office procedures, methods, and equipment, including computers and applications such as the Internet, Microsoft Office, and SharePoint. Ability to operate office equipment, including copiers, fax machines, and phones.
• Ability to work within a complex software environment or demonstrated ability to learn complex software.
• General mathematical competencies (addition, subtraction, multiplication, and division).
• Ability to prioritize, organize, and manage tasks and time effectively.
• Willingness to learn or improve skills, including meeting facilitation, appreciative inquiry, asset-based community development, etc.
• Spanish/English bilingual candidates are strongly encouraged to apply.
• Proficiency in American Sign Language is a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to work in a deadline-oriented office and multi-project environment.
• Ability to work independently and identify potentially more effective methods of the work operation.
• Ability to remain stationary for extended periods at a desk or computer, and move throughout the workday, occasionally between departments and/or facilities.

OTHER FUNCTIONS

• Assists with special projects as needed
• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

None.

IndyGo is an Equal-Opportunity Employer