Revenue Operations Manager at Suralink Inc – Salt Lake City, Utah

Who We Are

Suralink is a venture-backed SaaS company that simplifies the process of requesting and receiving sensitive information. Our platform simplifies the lives of accountants, security practitioners, lenders, investors, and other professionals by giving them a simple way to request, receive, track, and manage their document collection and outbound processes.

What we’re looking for

Our team seeks a Revenue Operations Manager to implement and optimize operational systems and processes, including lead generation, invoicing, and reporting.

You will be responsible for implementing and continuously improving our end-to-end process impacting the revenue cycle, from the moment a prospect considers a purchase (Marketing), to when the deal is closed (Sales) to their renewal and expansion (Customer Success). You will also be working with the teams to ensure our platforms and systems are used correctly and that we have high-quality data for reporting. Therefore, you’ll support processes for every stage within the customer journey to create a consistent experience throughout our sales cycle. You will need to understand our customer journey, find areas of disconnect between functions, and create improvement solutions along the way. Working closely with marketing, sales, and customer success, you’ll help streamline the entire go-to-market process, providing a foundation for planning, collaboration, and communication.

What you’ll do

• Partner with sales, marketing, and customer success to drive operational improvements. Working to advise on projects to improve operations and then driving delivery of these improvements.
• Establish and maintain scalable processes that ensure campaign and lead management best practices.
• Configure, optimize and maintain the RevOps tech stack (workflows, automation, custom fields, conditional logic, custom reports, notifications, escalations, integrations, etc.)
• Drive the centralization of KPIs/Goals/Performance and reporting for sales and marketing
• Manage the revenue forecasting process in conjunction with sales leadership
• Own the revenue ops strategy for the business, identifying the key areas to focus on and driving alignment with core stakeholders across the business
• Manage the cleanliness of our data by utilizing data partners to append information, standardization rules, and segmented lists
• Train internal teams on new RevOps apps, new feature adoption, or changes to existing tech stack processes.
• Build, clearly define, and document RevOps processes

What you’ll bring to the table

• 3-5 years experience working in sales operations
• Hubspot administration experience required
• A high level of initiative and self-motivation
• A passion for working collaboratively in a team environment
• Ability to design and manage processes that improve the efficiency and discipline of the Sales, Marketing, and Customer Success teams.
• Experience with automating workflows and integrating CRM marketing tools with other systems.
• Analytical and problem-solving skills with strong attention to detail
• Experience training users on new functionality
• Technically capable, excellent communicator with a desire to improve processes.

At Suralink, our values guide everything we do:

• Customer Obsessed: We seek to understand those we serve deeply and are committed to serving them better than anyone else.

• Passionately Motivated: We care about what we do, which drives us to work hard, show grit, and go above and beyond to achieve great outcomes.

• Constantly Improving: We are eager to learn and grow. Challenges are opportunities to innovate and enhance our solutions.

• Team Focused: We know that our success is built together. We support one another and celebrate team achievements.

• Highly Reliable: We demonstrate good judgment, honor our commitments, and are accountable for our results.

Why Suralink?

There’s a lot to love about working at Suralink! Here are a few of the benefits you can expect:

• Remote-friendly policy

• Medical/vision/dental insurance

• Life, short-term disability, and long-term disability insurance

• Generous Paid time off, including flexible floating holidays that you choose

• Parental leave

• Professional development allowance

• Community involvement