Outpatient Nurse Supervisor in Flemington, New Jersey at Hunterdon Health Care System

Outpatient Nurse Supervisor

Position Summary

Under the direction of the Practice Director and Providers, the Nurse Supervisor collaborates with the healthcare team to lead and support the delivery of individualized, high-quality patient care and efficient practice operations across the practice. The Nurse
Supervisor serves as an operational and clinical leader for front-end and back-end staff, promoting efficient operations, patient access, regulatory compliance, procedural safety, staff development, and optimal patient outcomes.

The Nurse Supervisor provides direct patient care within the scope of licensure while overseeing day-to-day office operations, including clinical workflow coordination, front desk operations, staff supervision, onboarding, competency validation, quality
initiatives, patient experience standards, and patient safety activities. This role supports both ambulatory and outpatient procedural services as applicable to the specialty practice and ensures adherence to organizational policies, evidence-based nursing practice, infection prevention standards, and New Jersey Board of Nursing regulations.

The Nurse Supervisor utilizes independent nursing judgment, critical thinking, operational leadership, and interpersonal skills to foster a culture of accountability, collaboration, professionalism, continuous improvement, and High Reliability Organization (HRO)
principles. The Nurse Supervisor is motivated, adaptable, and an empathetic communicator who is passionate about delivering exceptional patient care while supporting staff engagement, operational excellence, and a positive patient experience.

Primary Position Responsibilities

1.

Patient Care and Clinical Oversight

• Provides direct patient care within the scope of licensure and in accordance with HMG policy, standing orders, clinical protocols, and New Jersey nursing standards, including point of care testing, EKGs, phlebotomy, medication/vaccine administration, and procedural nursing support as applicable.
• Supports and oversees daily clinical operations to ensure safe, efficient, and patient-centered care delivery.
• Utilizes clinical judgment to prioritize patient care needs, recognize changes in patient condition, and ensure timely intervention or escalation when appropriate.
• Oversees and supports clinical workflow, patient rooming, nurse visits, procedural flow, patient throughput, and access management.
• Assists in management of urgent clinical issues, patient concerns, staffing adjustments, and operational challenges to maintain continuity of care and patient safety.
• Ensures adherence to infection prevention, OSHA, CDC, HIPAA, and organizational safety standards.
• Identifies clinical, operational, equipment, or patient safety concerns and escalates appropriately.

2.

Staff Supervision and Office Leadership

• Supervises and supports Registered Nurses, Licensed Practical Nurses, Medical Assistants, Patient Service Representatives, and other support staff within the practice. .
• Provides day-to-day leadership, guidance, coaching, delegation, and oversight consistent with staff scope of practice and organizational policy.
• Coordinates onboarding, orientation, competency validation, clinical training, and ongoing staff development.
• Conducts routine observation and monitoring of staff performance to ensure compliance with policies, workflows, quality standards, and patient safety expectations.
• Assists with staff scheduling, workflow assignments, performance feedback, and operational support in collaboration with Practice Leadership.
• Promotes teamwork, accountability, professionalism, and effective communication across the interdisciplinary care team.
• Serves as a clinical resource for providers and staff regarding workflows, clinical standards, patient care concerns, and operational processes.
• Oversees front-end office operations including patient registration, scheduling workflows, appointment management, phone communication processes, patient check-in/check-out, and customer service standards
• Supports conflict resolution, service recovery efforts, and escalation of patient or operational concerns as appropriate.
• Assists in maintaining a positive, patient-centered office environment that promotes exceptional customer service and efficient practice operations.

3.

Patient Education and Care Coordination

• Supports staff in providing patient and family education regarding disease management, medications, procedures, preventive care, wound care, and follow-up instructions.
• Ensures communication is adapted appropriately to patient health literacy and individual needs.
• Facilitates coordination of care across the continuum including specialists, hospitals, ancillary departments, and community resources.
• Supports chronic disease management, transitional care activities, post-discharge follow-up, and closure of care gaps to improve quality outcomes.

4.

Documentation and Regulatory Compliance

• Ensures accurate, timely, and complete clinical and operational documentation in the electronic health record (EHR).
• Oversees compliance with patient identification standards, informed consent processes, medication documentation, specimen handling, scheduling integrity, registration accuracy, and clinical record requirements.
• Ensures proper labeling, storage, handling, and documentation of medications, vaccines, specimens, and clinical supplies.
• Monitors compliance with regulatory requirements, organizational policies, quality measures, customer service standards, and clinical and operational workflows.

5.

Clinical Operations and Quality Improvement

• Oversees daily readiness of both clinical and front office areas, including exam rooms, procedural rooms, waiting areas, equipment, supplies, medications, and vaccine inventory as applicable.
• Manages and appropriately orders central supply, medication, vaccine stock and operational supplies for the practice.
• Supports efficient patient scheduling, staffing utilization, and clinical throughput to optimize patient access and operational performance.
• Leads and/or participates in safety huddles, staff meetings, audits, quality initiatives, and process improvement activities.
• Collaborates with leadership to identify workflow improvement opportunities and implement best practices.
• Assists in monitoring clinical metrics, patient experience initiatives, safety events, and quality outcomes.
• Supports emergency preparedness activities and response protocols within the practice.

6.

Professional Responsibility

• Practices in accordance with the New Jersey Board of Nursing standards and organizational policies.
• Maintains required licensure, certifications, competencies, and continuing education requirements.
• Demonstrates accountability for patient safety, staff engagement, and quality outcomes through adherence to universal precautions, infection prevention standards, and High Reliability Organization (HRO) principles.
• Maintains situational awareness, promotes a culture of safety, encourages speaking up for concerns, and participates in continuous learning and process improvement initiatives.
• Demonstrates professionalism, adaptability, sound judgment, and leadership in managing daily operations and patient care activities.
• Performs other duties as assigned.

Supervises (position(s):

Office Support Staff

Qualifications

Minimum Education:

Required:

Bachelor’s Degree in Nursing

Preferred:

Master’s Degree in Nursing

Minimum Years of Experience (Amount, Type and Variation):

Required:

Must have two years nursing experience,

Preferred:

Managerial experience

License, Registry or Certification:

Required:

Current New Jersey RN. CPR certified, or obtain certification within 6 months of hire.

Preferred:

Lean Healthcare methodologies certifications, Healthcare leadership certifications

Knowledge, Skills and/or Abilities:

Required:

Good communication and interpersonal skills, decision making ability, telephone etiquette, detail and multitasking oriented, ability to handle a high volume of patients, problem solving skills, ability to use emergency equipment, ability to manage people.

Preferred:

Previous supervisory or leadership experience in an ambulatory or outpatient practice setting; experience with quality improvement initiatives, staff training, and competency validation; familiarity with procedural or specialty practice workflows; bilingual communication skills preferred.

Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.

The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).