Titles Specialist - Call Team - Hybrid in Amherst, New York at defi AUTO, LLC

About defi SOLUTIONS: defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training
• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
• Tuition Reimbursement
• Onsite gym & cafeteria
• Day One - Comprehensive Benefits Package
• We encourage your individual growth and look to promote within!

Workplace Values: The Titles Specialist will be expected to operate in line with our workplace values which are:

• Get it done
• Win as a team
• Better every day
• Do it with passion

Duties and Responsibilities: The Titles Specialist will manage titles for our auto retail & lease portfolios for various clients, broken up into sub-specialties. defi’s Titles department currently has an opportunity available on their Call Team.

• Call Team - This team handles inbound phone calls from customers, clients, and dealers for all matters related to title processing. Agents will deliver passion for customer experience while responding to questions and providing knowledge to callers on how to request action related to vehicle titles. The call team also performs title perfection follow-up while managing multiple clients – callings DMV, dealerships, and customers to ensure a perfected title and winning as a team.

**Notary Public – Team members must obtain their Notary Public within 90 days (about three months) of employment. defi SOLUTIONS will pay for the test, accessories, and renewals.

Required Qualifications:

• High School diploma or GED
• Minimum one-year experience in high-volume, data entry, and administrative forced position
• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel, Outlook)
• Ability to demonstrate, comprehend and apply our workplace values.

Travel required:

• No travel is required for this position

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.