Service Advisor in Santa Barbara, California at Santa Barbara Auto Group

Automotive Service Writer

We are seeking a motivated and customer-focused Automotive Service Writer to join our service team. The ideal candidate will be responsible for greeting customers, identifying vehicle service needs, preparing repair estimates, and coordinating communication between customers and technicians. Strong customer service, organizational skills, and automotive knowledge are essential for success in this role.

• Welcome customers and document vehicle concerns
• Prepare service estimates and repair orders
• Coordinate repairs with technicians
• Communicate repair recommendations and timelines
• Maintain accurate customer and vehicle records
• Ensure a high level of customer satisfaction

• Previous automotive or customer service experience preferred
• Excellent communication and sales skills
• Basic automotive knowledge
• Ability to work in a fast-paced environment
• Computer proficiency and valid driver’s license preferred

We offer the following:

•Competitive performance-based compensation

•A service call center to coordinate appointments so you have time to sell

•Loaner cars for service clients

•Paid vacation, health insurance package, 401k retirement plan

•A fast-paced rewarding work environment

•Growth opportunities within our company