Technical Support Engineer in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in United States.

This role offers the opportunity to support critical healthcare technology solutions that help organizations improve patient care and operational efficiency.
You will act as a key technical resource, resolving complex issues and ensuring reliable system performance for customers.
Working remotely within a collaborative support environment, you will troubleshoot advanced software, hardware, and infrastructure challenges.
The position combines technical expertise, customer interaction, and problem-solving to deliver high-quality support experiences.
You will partner with internal teams and customers to drive issue resolution, improve knowledge resources, and strengthen product reliability.
This is an opportunity for a technically skilled professional to make a direct impact in healthcare technology while developing expertise in a mission-driven environment.

The Technical Support Engineer is responsible for providing advanced technical assistance, managing customer issues, and ensuring the stability of healthcare technology environments. This role requires strong troubleshooting skills, ownership of customer experiences, and collaboration across technical teams.

• Provide advanced technical support and act as an escalation resource for internal and external customers using healthcare software solutions.
• Troubleshoot and resolve complex technical issues by gathering information, analyzing problems, documenting findings, and implementing effective solutions.
• Manage inbound and outbound customer communications while maintaining clear updates throughout the resolution process.
• Take ownership of customer satisfaction by designing and delivering solutions to challenging technical problems.
• Escalate issues appropriately while coordinating with internal teams and stakeholders to drive timely resolution.
• Maintain detailed records of troubleshooting activities, root causes, and solutions within CRM and knowledge management systems.
• Contribute to internal and customer-facing knowledge bases by documenting best practices and technical resolutions.
• Perform preventative maintenance activities and support remote software upgrades to maintain system reliability.
• Support compliance with security, privacy, quality, and operational policies required in healthcare technology environments.

The ideal candidate combines technical expertise, customer service skills, and the ability to manage complex support environments with minimal supervision. Experience with healthcare information systems and infrastructure technologies is highly valued.

• Strong knowledge of computer hardware, including workstations, servers, and storage devices.
• Strong understanding of workstation and server operating systems.
• Knowledge of networking infrastructure, communication protocols, and technical troubleshooting methodologies.
• Excellent customer service, documentation, and verbal and written communication skills.
• Ability to prioritize multiple assignments, manage competing requests, and work independently.
• Ability to collaborate effectively with technical teams, customers, and stakeholders at various organizational levels.
• Technical degree or equivalent professional experience required; a bachelor’s degree in areas such as Computer Science, Biomedical Engineering, Software Engineering, Computer Engineering, or Medical Informatics is preferred.
• 1–3 years of experience with medical information systems such as RIS, PACS, HIS, or EMR platforms is preferred.
• Understanding of clinical workflows within medical imaging environments is a plus.
• Familiarity with database technologies such as SQL, DB2, and Oracle.
• Knowledge of healthcare standards including DICOM and/or HL7.
• Experience with basic scripting languages such as Bash, Korn, VB, Java, or Perl is beneficial.

• Competitive annual salary range of approximately $53,560 – $80,340 USD, depending on experience, qualifications, skills, and location.
• Remote-first work environment with work-from-home flexibility.
• Flexible vacation policy to support rest and personal commitments.
• Paid leave programs.
• Medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan.
• Tuition reimbursement opportunities.
• Life insurance and employee assistance programs.
• Additional wellness and employee support benefits.