OneSource Support Specialist (CST) in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a OneSource Support Specialist (CST) based in the United States.

This role offers the opportunity to make a meaningful impact by supporting patients and caregivers throughout their treatment journey.
You will serve as a trusted point of contact, providing personalized guidance, education, and access support for individuals managing rare and ultra-rare diseases.
Working within a collaborative patient services team, you will help remove barriers to treatment and improve the overall patient experience.
The position combines healthcare support, case management, reimbursement coordination, and relationship-building with patients, caregivers, providers, and internal teams.
You will use your communication skills, empathy, and problem-solving abilities to deliver high-touch support in a patient-focused environment.
This fully remote opportunity is ideal for professionals passionate about healthcare access, advocacy, and helping people navigate complex treatment journeys.

As a OneSource Support Specialist, you will provide comprehensive non-clinical patient support by guiding patients and caregivers through onboarding, treatment access, and long-term adherence programs. You will collaborate with healthcare providers, internal teams, and external partners to resolve challenges, improve patient experiences, and ensure seamless coordination throughout the treatment journey.

• Deliver personalized onboarding and ongoing adherence support for patients and caregivers from treatment initiation through continued therapy.
• Provide education and resources related to disease states, treatment expectations, community connections, and available support programs.
• Conduct welcome calls to introduce patient support services, understand patient needs, and confirm requested assistance.
• Communicate benefit investigation outcomes, explain available coverage information, and support patients in understanding financial assistance options.
• Assist eligible patients with enrollment in financial support programs and connect them with appropriate external resources when needed.
• Coordinate insurance coverage verification, re-verification activities, reimbursement support, and access-related follow-ups with patients, providers, and insurance partners.
• Support patients in accessing required vaccinations and other treatment-related resources.
• Maintain accurate documentation within CRM systems and ensure timely updates on patient case status and interactions.
• Identify and report adverse events appropriately according to required procedures.
• Serve as the primary coordinator for healthcare provider needs, supporting case creation, product delivery coordination, and ongoing patient support.
• Partner with healthcare providers and internal stakeholders to address questions, resolve barriers, and ensure efficient communication.
• Develop strong working relationships with cross-functional teams, including reimbursement specialists, account teams, medical partners, specialty pharmacies, and care providers.
• Escalate access challenges effectively and collaborate with appropriate stakeholders to drive timely resolutions.
• Participate in cross-functional initiatives, training activities, team meetings, and additional projects as needed.

The ideal candidate will bring experience in patient support, case management, healthcare services, or related fields, along with strong communication skills and the ability to navigate complex patient needs. You should be comfortable working independently in a remote environment while collaborating effectively with diverse internal and external stakeholders.

• Associate degree required.
• 3–5 years of experience in case management or equivalent experience in areas such as healthcare customer service, nursing support, contact centers, insurance reimbursement, social services, or patient advocacy.
• Strong communication, collaboration, problem-solving, and organizational skills.
• Ability to manage multiple priorities independently while remaining detail-oriented and goal-focused.
• Comfortable adapting to changing environments and maintaining ongoing knowledge of processes, systems, and job-related requirements.
• Ability to adjust schedules based on business and patient support needs.
• Strong computer literacy and experience with data entry, documentation systems, and digital communication tools.
• Ability to communicate effectively through phone, email, video, and electronic messaging platforms.

Preferred qualifications include:

• Bachelor’s degree preferred.
• Experience in patient contact centers, patient support programs, or healthcare access services.
• Experience working with pharmaceutical, biotechnology, or healthcare regulations and compliance requirements.
• Knowledge of rare diseases and specialty therapies.
• Understanding of insurance coverage, reimbursement processes, managed care, and buy-and-bill therapy models.
• Experience supporting patients and caregivers through complex healthcare journeys.
• Proven ability to work effectively within high-performing cross-functional teams.
• Strong empathy, active listening skills, and the ability to build trust with patients and healthcare professionals.
• Ability to act with urgency, flexibility, and creativity in a fast-paced environment.

• Annual base salary range of $86,663–$129,950 USD, depending on factors such as location, experience, knowledge, and skills.
• Short-term incentive bonus opportunity.
• Eligibility for equity-based long-term incentive programs for salaried employees or retirement contributions for hourly employees.
• Fully remote work opportunity within the United States.
• Flexible work environment supporting collaboration and work-life balance.
• Opportunity to contribute to meaningful healthcare initiatives and improve patient experiences.
• Inclusive workplace culture committed to equal employment opportunities for all qualified candidates.