Box Office Patron Support - Federal Work Study ONLY in Columbia, Missouri at Stephens College

The Conservatory at Stephens College is seeking dependable, organized, and customer service-oriented Federal Work Study eligible students to assist with box office operations. This position plays a key role in supporting the front-of-house experience for Conservatory productions, ensuring a welcoming and efficient environment for patrons. Students will gain valuable experience in ticketing, event logistics, and theatre operations.

Learning Opportunities:

This position provides real-world experience in arts administration, customer service, and theatre front-of-house operations—valuable for students interested in producing, arts management, or public-facing roles in the performing arts industry.

Responsibilities:

• Provide in-person support at the box office before and during performances
• Sell and distribute tickets using the college’s ticketing system (training provided)
• Assist with box office setup, signage, and patron communications
• Greet guests, answer questions, and offer exceptional customer service
• Maintain a professional, organized box office environment
• Handle cash, credit card, and online transactions accurately
• Support general front-of-house operations, including ushering and lobby setup
• Uphold and promote safety, accessibility, and a positive patron experience

Preferred Skills:

• Must be eligible for Federal Work-Study and a Conservatory student
• Professional and courteous communication skills
• Comfortable interacting with the public and problem-solving in real time
• Strong organizational skills and attention to detail
• Punctual, reliable, and able to follow instructions
• Available to work flexible hours, including evenings and weekends for performances
• Familiarity with theatre environments and performance schedules
• Experience handling money and using point-of-sale or ticketing software

Availability:

• Applicants must be available a minimum of two days per week for 1pm to 3pm shifts in the box office. Some weekend shifts will be required.