Document Specialist in Bloomington, Minnesota at DCM SERVICES LLC

Full-time | Non-Exempt | Bonus Eligible

DCM Services, LLC and Forte, LLC are companies in the accounts receivable management industry, working with clients to service and support account documentation and correspondence processes. We pride ourselves on strong client relationships, detail-oriented account handling, and a supportive team culture that values communication, adaptability, and sound decision-making.

In this role, you will be responsible for processing mail, including reviewing incoming correspondence and indexing images to the appropriate account(s), as well as evaluating accounts according to company and client guidelines. This is a great opportunity for a detail-oriented individual who enjoys data entry, research, and problem-solving in a fast-paced office environment.

• Review incoming correspondence to determine correspondence type
• Index imaged correspondence to appropriate account(s) following documented procedures
• Enter incoming information into appropriate account notes, following company and client-specific requirements
• Evaluate accounts and determine appropriate handling according to company and client guidelines
• Manually review and research newly placed accounts with incomplete information
• Manually review account initial letter deletions or omissions
• Generate letter requests per company and client guidelines
• Understand and adhere to company information, security, and privacy responsibilities as detailed in the Information Resource Usage Policy, Employee Handbook, and client-specific publications

What We're Looking For

Skills & Experience:

• 1–2 years of data entry and general office experience
• Computer proficiency in MS Office
• Strong attention to detail

Education:

• High School diploma or GED required
• Associate Degree preferred

Essential Job Functions:

• Ability to communicate effectively and professionally in both written and verbal form with all levels of the business, including external clients and stakeholders
• Proficient computer skills
• Problem-solving, research, analytical, and project management skills
• Ability to sit or remain sedentary for the entire work shift