Sales and Customer Success Specialist- English in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales and Customer Success Specialist – English based in Brazil.

This role blends sales execution and customer success in a fast-growing home services business serving homeowners, Airbnb hosts, and commercial clients. You will be the first point of contact for inbound leads, responsible for creating strong customer experiences while driving conversions through clear, confident, and human conversations. The position requires speed, ownership, and the ability to act quickly on incoming opportunities without waiting for direction. Beyond sales, you will also support post-service customer experience, ensuring satisfaction, managing follow-ups, and strengthening long-term relationships. The environment is remote, structured, and performance-driven, with clear processes but high autonomy in execution. This is a role designed for someone who thrives on ownership, communication, and continuous growth.

• Respond quickly to inbound leads across phone, email, text, and web forms to maximize conversion opportunities.
• Conduct engaging, natural sales conversations to understand customer needs and present services clearly and confidently.
• Guide prospects through pricing, service options, and booking decisions, closing sales effectively.
• Manage structured follow-ups using calls, texts, and emails to maintain a strong conversion pipeline.
• Support customer success activities, including post-service check-ins, feedback collection, and review requests.
• Handle scheduling changes, rescheduling requests, and customer inquiries with accuracy and responsiveness.
• Maintain accurate CRM records, ensuring all lead interactions, notes, and pipeline stages are updated.
• Escalate complex issues when necessary while ensuring clear documentation and communication.
• Contribute to improving scripts, messaging, and follow-up processes over time.

• 1+ year of experience in sales, customer support, or phone-based customer-facing roles.
• Fluent English communication skills, both spoken and written.
• Strong ability to handle conversations naturally, confidently, and without relying on rigid scripts.
• Highly proactive mindset with strong ownership and ability to work independently.
• Comfortable managing multiple leads, follow-ups, and customer interactions simultaneously.
• Experience using CRM tools (e.g., GoHighLevel or similar) is a plus.
• Strong organizational skills and attention to detail in tracking and updating information.
• Ability to work in a structured remote environment with fixed working hours.
• Reliable home office setup (computer, headset, stable internet, and quiet workspace).
• Customer-focused, empathetic, and solution-oriented communication style.

• Competitive fixed pay of $450 biweekly (1099 independent contractor arrangement).
• Fully remote position with stable, predictable working hours.
• Clear processes, scripts, and tools provided to support performance.
• Opportunity to grow with a fast-scaling service business.
• Future potential for commissions, pay increases, and performance-based incentives.
• Exposure to both sales and customer success functions.
• Career growth opportunities into senior or leadership roles as the company expands.
• Supportive, feedback-driven environment focused on improvement and accountability.