VP, Business Development Officer in Japan (Remote), Pennsylvania at Customers Bank

Remote - Texas
Full time
REQ-2026-942

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $175,000 - $200,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

About the Vertical. Customers Bank is one of the few federally regulated U.S. banks with a dedicated digital asset franchise. Our cubiX instant payments platform processed over $2 trillion in 2025, serving institutional clients including major exchanges, stablecoin issuers, trading firms, and asset managers. The BDO role sits at the center of this growth story.

The Opportunity

Customers Bank is seeking a commercially driven Business Development Officer to grow and deepen our institutional digital asset client base. You will originate, structure, and close new deposit and banking relationships with crypto-native firms, fintech companies, and institutional participants operating in the digital asset ecosystem — leveraging the bank's cubiX platform, instant payment rails (RTP, FedNow, ACH, wires), and the trusted infrastructure we have built as one of the leading digital asset banks in the country.

What You'll Do

• Develop and execute a targeted business development strategy to originate new institutional relationships within the digital asset ecosystem — including exchanges, stablecoin issuers, custodians, trading desks, crypto funds, and Web3 infrastructure companies.
• Build and manage a robust pipeline of prospective clients, driving full-cycle business development from initial outreach through onboarding.
• Serve as a senior relationship owner for strategic accounts, partnering with Treasury, Compliance, Legal, and Operations to deliver a seamless client experience.
• Represent Customers Bank at industry conferences, roundtables, and forums within the digital asset and fintech sectors to elevate brand presence and generate deal flow.
• Collaborate closely with the cubiX product and payments teams to develop tailored solutions around instant settlement, operating accounts, and liquidity management for institutional clients.
• Work in partnership with BSA/AML and compliance teams to ensure all prospective clients meet the bank's rigorous due diligence standards and risk appetite.
• Provide market intelligence and client feedback to inform product development, pricing strategy, and vertical growth planning.
• Own deposit and relationship revenue targets within the digital asset vertical, reporting directly to senior vertical leadership.

What You Bring

• 5+ years in institutional sales, business development, or relationship management within banking, fintech, or digital assets.
• Deep familiarity with the digital asset ecosystem — exchanges, stablecoins, DeFi, tokenization, and on-chain payments.
• Proven track record of originating and closing complex institutional banking relationships.
• Understanding of U.S. banking regulation as it applies to digital assets, including BSA/AML, OFAC, and FinCEN requirements.
• Existing network of contacts at crypto-native firms, digital asset funds, or fintech companies.
• Excellent communication and negotiation skills with the ability to operate at C-suite level.
• Comfort navigating a fast-moving, compliance-conscious environment with competing priorities.

Nice to Have

• Experience at a digital-asset-friendly bank (e.g., Silvergate, Signature, or similar).
• Familiarity with instant payment rails — RTP, FedNow, or real-time settlement infrastructure.
• Background in Treasury sales, cash management, or transaction banking for institutional clients.
• Knowledge of stablecoin issuance, tokenized assets, or blockchain-based payment networks.
• Series 7 or other relevant financial licensing (preferred, not required).

Why Customers Bank

• One of the only regulated U.S. banks with a mature, active digital asset banking franchise and multi-billion dollar deposit base in the vertical.
• cubiX platform with $500B+ quarterly network activity and expanding payment rails across RTP, FedNow, ACH, and wires.
• High-growth environment: total assets of $25.9B, deposits up 14% YoY, and a Net Promoter Score of 81 — well above the banking industry average.
• Significant investment in AI and technology infrastructure, with partnerships with OpenAI, Anthropic, and Microsoft.
• Agile, high-caliber team with a single-point-of-contact model and 24/7/365 client service commitment.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas.

Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.”

Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.

Customer Service driven VEVRAA Federal Contractor, seeking priority referral of qualified protected veterans.
Customers Bank will provide consideration for employment to qualified applicants without regard to their race, color, religion,
national origin, sex/ gender, sexual orientation, gender identity, protected veteran status or disability.