Scheduler in Sikeston, Missouri at Family Matters Home Services LLC

Job Duties

• Scheduling Staff with Individuals
• Scheduling Staff and communicating with staff about upcoming appointments for individuals
• Answer phone calls and respond to inquiries regarding shifts, call in's, picking up shifts and transfer calls to other appropriate office staff
• Communicating schedule changes with staff
• Verifying scheduling book and ADP match
• Making sure monthly service verifications match schedules
• Deactivating associates in Therap
• Schedules are updated in ADP
• Calling staff to fulfill shifts as needed
• Keeping up with call-ins and pointing accordingly
• Carrying out write-ups in accordance with our policies
• Any other activities that are deemed necessary for the position. - Working hours in the office is Mon - Fri 8am - 4:30pm
• Rotate on Call, answering and fulfilling shifts after hours. You must be able to work all shifts as needed while on on -call.

Qualifications

• Previous experience as a scheduler or in a related role (preferred)
• Strong organizational skills and attention to detail to effectively manage schedules and appointments
• Excellent communication skills, both verbal and written, to interact with Staff and individuals
• Knowledge of phone systems and ability to handle call volumes in a professional manner

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Health insurance
• Paid orientation
• Paid training

Schedule:

• Monday to Friday
• On call

Work Location: In person