Sales Manager in Glasgow, Missouri at Heritage Wood Mills

Position Summary

The Business Development / Sales Manager is responsible for driving profitable revenue growth for Heritage Wood Mills through relationship development, strategic sales, and exceptional customer service. This individual will serve as the face of the company in the marketplace by developing new business opportunities with residential builders, commercial contractors, architects, designers, developers, and homeowners.

Initially, this position is responsible for personally generating and closing new business while establishing Heritage Wood Mills as the preferred custom cabinetry and commercial casework provider throughout Central Missouri and surrounding markets.

As the company grows, this role will evolve into a leadership position responsible for building, managing, and mentoring the Heritage Wood Mills sales team.

Primary Responsibilities

Business Development

Actively identify and develop new business opportunities by cultivating relationships with:

* Custom home builders

* Production builders

* Residential remodelers

* Commercial general contractors

* Interior designers

* Architects

* Property developers

* Municipal agencies

* Schools

* Churches

* Healthcare facilities

* Hospitality clients

Sales

Manage the complete sales process from initial contact through signed contract.

Responsibilities include:

* Prospecting

* Discovery meetings

* Site visits

* Measurements

* Customer consultations

* Product recommendations

* Proposal preparation

* Pricing presentation

* Negotiations

* Contract execution

* Deposit collection

* Project handoff

Relationship Management

Develop long-term relationships that generate repeat business and referrals.

Maintain regular communication with:

* Existing builders

* Past customers

* Designers

* Commercial contractors

* Referral partners

CRM Management

Maintain accurate customer records using Builder Prime including:

* Lead source

* Contact information

* Project value

* Estimated close date

* Sales stage

* Follow-up schedule

* Customer notes

Maintain 100% CRM compliance.

Estimating & Proposal Development

Work closely with production and design to prepare:

* Cabinet proposals

* Commercial casework proposals

* Change orders

* Value engineering options

* Budget estimates

Ensure all proposals meet Heritage pricing standards.

Marketing Support

Collaborate with leadership to:

* Attend trade shows

* Participate in Chamber events

* Conduct Lunch & Learns

* Coordinate builder appreciation events

* Identify marketing opportunities

* Generate customer testimonials

* Request online reviews

Customer Experience

Provide exceptional customer service throughout every phase of the project.

Coordinate with production and installation to ensure:

* Expectations are communicated

* Timelines are maintained

* Issues are resolved promptly

* Customers remain informed

Leadership Responsibilities (Future)

As Heritage grows, this position will transition into a leadership role responsible for:

* Hiring sales personnel

* Training new employees

* Coaching sales performance

* Conducting weekly sales meetings

* Managing sales forecasts

* Reviewing KPIs

* Developing annual sales strategies

* Creating sales budgets

* Maintaining sales standards

Required Qualifications

* 5+ years of sales experience

* Demonstrated business development experience

* Strong relationship-building skills

* Excellent communication abilities

* Self-motivated

* Organized

* Professional appearance

* Valid driver’s license

Preferred Qualifications

Experience selling:

* Custom cabinetry

* Kitchen & bath remodeling

* Millwork

* Commercial casework

* Construction products

* Building materials

Experience working with:

* Builders

* Architects

* Interior designers

* General contractors