Program Manager, Breaking Barriers in Los Angeles, California at Chrysalis Center Inc

Program Overview:

The Breaking Barriers program is a rapid rehousing program serving individuals who are on probation in Los Angeles County. Breaking Barriers provides participants with rental assistance combined with housing stabilization services, case management, connection to mainstream resources, and employment services. The program is a partnership with Brilliant Corners, the LA County Office of Diversion and Reentry (ODR), and the LA County Probation Department.

Job Summary:

The Program Manager, Breaking Barriers (PM) is a caring and empathetic leader who takes pride in delivering best-in-class services to clients, staff and partners, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. The ideal candidate will demonstrate a sense of urgency, commitment to quality, and a high level of emotional and professional intelligence and personal and team accountability for all deliverables, communications, and overall performance.

The PM serves two main capacities: managing the employment services of the Breaking Barriers program team and the overall contract, ensuring program compliance through regular reporting and communications with partners. The Program Manager will be responsible for prioritizing time accordingly.

Duties and responsibilities to include, but not limited to:

Train, Mentor & Manage Staff to Deliver Exceptional Services (35%)

• Manage team consisting of Employment Specialists and a Client Services Coordinator, who function as our clients’ case manager, and support other staff who are in front-line, direct service, roles.
• Support staff in focusing on program metrics and outcomes and support the team in reaching team goals. Actively utilize various program reports and tools to help staff manage caseloads.
• Track and monitor program data, compiling regular reports. Analyze trends of client service delivery. Help create data informed annual goals for program.
• Meet with staff regularly to discuss data, provide training and support engagement and professional development.
• Provide support and guidance on how to address difficult client situations, frequently delivering direct services to clients in difficult situations.
• Provide support in onboarding and training team members across the organization.

Foster Strong Client, Colleague, and Partner Relationships (30%)

• Attend regular case conferences and meetings with partners.
• Address time-sensitive client issues, including de-escalation, conflict management and mediation, supporting staff in maintaining a safe workplace.
• Participate in committees and working groups in support of the organization’s Strategic Plan.
• Represent Chrysalis to partners, including providing site tours, attending outreach events & community meetings, and delivering presentations.
• Support interaction and communication with Chrysalis Enterprises (CE), including helping to manage special projects and grants.
• Coordinate regular collection of client success stories and serve as liaison with Development & Communications Department to identify timely and relevant client stories/speakers.
• Meet with clients and staff to mediate and resolve client grievances and create appropriate and relevant restorative plans for CE workers.
• Provide back-up support for services across the organization, including leading classes, conducting one-on-one interview/resume services, and meeting with clients as part of transitional employment program requirements.
• Provide temporary caseload coverage on an as needed basis.

Develop and Oversee Achievement of Programmatic Objectives & Strategic Initiatives (25%)

• Actively participate with the Client Services management team to consistently improve programs and services and support program design and evaluation efforts.
• Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery.
• Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals.
• Shadow staff delivery of services on a regular basis, providing support and ensuring consistent delivery of the program.
• Oversee, including monitoring budget allocations, resources to support clients in the job search and retention process.

General Duties (10%)

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned.

Job Skills & Qualifications:

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

FAIR CHANCE HIRING STATEMENT

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.