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What is the role of a New Patient Coordinator at St. Josephs Candler?

The New Patient Coordinator position at St. Josephs Candler is a Full-time or part-time position opportunity in the relevant field.

Where is this New Patient Coordinator job located?

Savannah, Georgia, 31405, United States

What type of employment is offered for this New Patient Coordinator role?

Full-time or part-time position

What industry does this New Patient Coordinator position belong to?

This role spans multiple industries.

What is the expected salary for this New Patient Coordinator job?

Compensation will be discussed during the hiring process.

New Patient Coordinator job near me in Savannah, Georgia at St. Josephs Candler

New Patient Coordinator

Position Summary
- The New Patient Coordinator manages all incoming referrals for new patients to SJC/ Summit Cancer Care. Primary responsibility includes reviewing documentation for appropriateness, insurance verification, obtaining authorizations, referrals and prompt patient scheduling. The New Patient Coordinator will assure that all records necessary for the provider to treat the patient are obtained prior to the patient’s visit. They will serve as a bridge between the newly referred patients and the referring providers. Will also answer all incoming new patient calls and directs them as needed. Integrates customer service with various communication tools to ensure a positive patient experience. The New Patient Coordinator may also be responsible for managing patient documentation complete requests.
Education
- Bachelor's of Health Science - Preferred
Experience
- 2-3 Years Medical Office Experience - Required
License & Certification
- None Required
Core Job Functions
- Follows steps outlined by the practice to process new patient referrals timely and accurately. Maintains the referral tracking system. Prioritizes patient scheduling based on clinical documentation, and provider communication. Schedules appointments in accordance with the provider defined template. Calls patients to schedule new appointments, discuss items needed for first visit, and sends out new patient paperwork packet. Confirms new patient appointments 48 hour prior to scheduled visit. Documents physician practice and patient interactions according to practice protocol. Provides referring physician office with updates regarding referral and appointments until the patient has attended their appointment.
- Review all incoming documentation for patient referrals. This requires a knowledge of the all the necessary documentation needed for each type of patient referred. Call the referring provider when necessary for additional records. Request for additional records should be initiated the same day referral is received. Submit to provider or designee for medical review and schedules patients. Accurately create a patient chart and scans required documentation into EMR. All of this needs to be accomplished within 48 business hours of receipt. Documents all steps in process to assure that others are able to pick-up in process due to absence.
- Verification of patient demographic, insurance and other vital statistical information required to submit insurance claims for services rendered. Assures that practice is in network with insurance, correct benefits are available, and all necessary authorizations are obtained prior to a patients visit and documented in the registration system.
- Manage document completion and medical records requests according to practice and/or health system protocols.
- Coordinate various forms of communications to ensure messages and correspondences are delivered to the appropriate person. Phones are answered in a timely and courteous manner. Accurate information provided, taken from caller and delivered to the appropriate recipient.
- Provide back-up support to the Front Office Coordinator in times of absence, split provider practice locations or patient volume. This requires knowledge and training on front office procedures and responsibilities.

New Patient Coordinator in Savannah, Georgia at St. Josephs Candler

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