Scheduler in Savannah, Georgia at SouthCoast Health

JOB SUMMARY:

Responsible for making and scheduling patient appointments in an efficient and timely manner.

ESSENTIAL JOB RESPONSIBILITIES:

• Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
• Communicates with patients in a prompt, pleasant and helpful manner.
• Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system.
• Collects and verifies patient demographic information and updates patient profile in the computer.
• Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answers telephones, screens calls, and provides general information.
• Answers questions regarding patient appointments and schedules outpatient appointments.
• Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate. Patients that have a priority visit appointment are not allowed to cancel the appointment, a patient can only reschedule. Such appointments falls that in this category are Coumadin, one week follow-up or anything that the physician may note as a priority appointment.
• Maintains patient confidentiality.
• Communicates with and assists physicians, patients and coworkers in a professional and courteous manner.
• Performs or assists with other non-clinical duties, as assigned by the Supervisor.
• Assures patient care needs are met and, where possible, exceeded.
• Reports to work on a regular and consistent basis.
• The job holder must demonstrate current competencies applicable to job position

EDUCATION: High School Diploma.

EXPERIENCE:

One year work experience preferable in a medical office setting. Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

REQUIREMENTS: None.

KNOWLEDGE:

• Knowledge of general medical office procedures.
• Knowledge of medical terminology.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Knowledge of proper telephone etiquette.
• Knowledge of customer service principles.

SKILLS:

• Skill in operating a computer.
• Skill in answering the telephone in a pleasant and helpful manner and using multi-line telephone system.

ABILITIES:

• Ability to communicate clearly and speak concisely.
• Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients’ families.
• Ability to read, understand and follow oral and written instruction.

ENVIRONMENT & CONDITIONS:

• Primarily office setting.
• Involves frequent telephone contact with patients.
• Interaction with others is constant and interruptive.
• Contact involves dealing with sick people over telephone.
• Occasional stress due to workload pressure.

PHYSICAL /MENTAL DEMANDS:

• Work requires sitting for up to 8 hours per day.
• Requires manual dexterity sufficient to operate telephone and computer operation.
• It is necessary to view computer screens for long periods.

HIPAA:

This position shall have access to information in a patient’s medical record only to the extent that such information is required to carry out job duties. Any information obtained will only be used by or disclosed to those who have a need to know to ensure the provision of quality patient care. Patient information is to be held strictly confidential. Access to a user’s own medical record and/or family members medical records is strictly prohibited unless related to job responsibilities.

AMERICANS WITH DISABILITY ACT STATEMENT:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis.

SouthCoast Health is an Equal Opportunity Employer and a Drug-Free Workplace. Applicants selected for employment are subject to pre-employment drug testing.