Senior Manager, Client Success in Lexington, Kentucky at NetGain Technologies LLC

Lead the team behind our most important asset: our client relationships.

At NetGain Technologies, we're looking for a Senior Manager, Client Success to lead the team responsible for creating exceptional client experiences, driving retention, and helping our clients get the most value from their technology investments.

This role is ideal for a leader who loves coaching people, building strong client partnerships, and turning strategy into results.

What You'll Do

• Lead and develop a team of Client Success Managers.
• Drive client satisfaction, retention, and account growth.
• Partner with Sales, Operations, and Leadership to deliver a world-class client experience.
• Support executive business reviews and strategic client conversations.
• Help resolve complex client issues and strengthen long-term relationships.
• Develop processes and best practices that help clients and teams succeed.
• Serve as a Client Success Manager for a couple of key accounts.

What We're Looking For

• Experience leading client success, account management, or customer success teams.
• Strong leadership and coaching skills.
• Ability to build relationships with executives and key stakeholders.
• Strategic thinker who can balance client needs with business objectives.
• Experience in technology, managed services, SaaS, or a related industry is preferred.

Why NetGain?

• Nationally recognized Managed Service Provider
• Strong culture focused on people and growth
• Competitive pay and benefits
• Flexible hybrid and remote work options

Core Values:

These are table stakes for us at NetGain. Our Core Values guide every decision we make. This role is meant to create an experience that supports the values and goals of NetGain and fosters a one-of-a-kind service experience for our clients.

• People First
• Above and Beyond
• Continuous Improvement
• Extreme Ownership

Come Grow With Us!

Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities.

We encourage you to apply even if you feel that you do not meet all the above qualifications.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets100% of the requirements.

We look forward to your application!

NetGain Technologies is an equal opportunity employer.