Information Management Specialist (Personal Computer Support Technician) in Killeen, Texas at The Logistics Company

SUMMARY:

Information Management Specialist. Augment the DPTMS with trained personnel to provide oversight of mobilizing unit automation needs. Provide subject matter expertise in support of command-and-control systems involved in mobilization. Perform immediate on-site retail and unit-level support for Information Technology (IT) functions to mobilizing and demobilizing units, which includes workstations connected to the Fort Cavazos network infrastructure. Maintain communication and coordination with higher, lower, and state and local organizations. Provide and maintain the cable infrastructure, networks, and external network access necessary to deliver electronic information to, from, and among mission-critical facilities/activities. Provide customers with Video Teleconferencing (VTC) services coordination adequate to meet critical mission requirements. Provide the ability and availability of the hardware, software, backup, and maintenance services for installation data carrying networks, providing deployed forces the ability to communicate back to the sustaining installation. Duty assignment will be confined primarily to the North Fort Cavazos Mobilization Facilities and the HMB headquarters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide customer support to all IT customers in person, by phone, or via email.

Reimage computers.

Create/track status of remedy work orders.

Vet and create NIPR accounts.

Provide support to PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.

Support responsibilities include software installation, and configuring operating systems, and loading needed programs.

Performs technical, operational, and training support to users of personal computers by telephone, on on-site.

Performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems.

SIPR Vault responsibilities include maintaining and operating a classified facility.

Coordinates the issuing/clearing of IT equipment in buildings.

Schedule: M-F 0730am-0430pm.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Must be able to devise steps necessary to complete tasks.

Ability to prioritize work, complete multiple tasks, and work under deadlines.

Excellent personal communication skills

Performs other duties as assigned by supervisors.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE:

Minimum requirements :

High school graduate or equivalent (GED).

Associate degree in information technology preferred.

Prior work with military/government preferred.

Ability to prioritize work, complete multiple tasks, and work under deadlines.

Must be able to devise steps necessary to complete tasks.

Ability to read, write, and understand English.

2 years experience managing IT employees.

Proficiency using Microsoft Office, Outlook, and Publisher, and Adobe

Ability to prioritize work, complete multiple tasks, and work under deadlines.

Must have valid state drivers license and be able to maintain post driving privileges.

Must be able obtain/maintain Common Access Card

Must have a SECRET security clearance.

Security Plus Certification or COMPTIA A+ certification required

Preferred :

Prior work with military/government preferred.

Familiarity with military acronyms and terminology preferred.