Strategic Customer Success Manager in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in Canada.

In this strategic customer-facing role, you will partner with high-value enterprise clients to drive adoption, long-term engagement, and measurable business outcomes across a fast-growing SaaS environment. Acting as a trusted advisor to executive stakeholders, you will help organizations integrate user insights into their product development strategies while maximizing the value of advanced research and analytics solutions. This position combines relationship management, strategic consulting, and revenue growth responsibilities, offering strong visibility across sales, product, and customer success functions. You will work closely with leadership teams to deliver impactful business reviews, identify expansion opportunities, and strengthen customer advocacy. Ideal for a proactive and analytical professional, the role requires strong executive presence, cross-functional collaboration, and the ability to thrive in a dynamic, innovation-driven environment. This remote opportunity is open to candidates based in the United States within Eastern or Central time zones.

• Build and maintain strong relationships with a portfolio of strategic enterprise customers, acting as a trusted advisor and long-term partner.
• Develop customized success strategies aligned with customer business goals, ensuring measurable value realization and platform adoption.
• Lead impactful business reviews and executive presentations that communicate ROI, customer progress, strategic insights, and future opportunities.
• Drive customer engagement by identifying growth opportunities, recommending tailored use cases, and encouraging deeper platform utilization.
• Collaborate closely with sales, product, marketing, and research teams to deliver a cohesive and high-value customer experience.
• Partner with account executives and account managers to support renewals, retention initiatives, and revenue expansion opportunities.
• Serve as the voice of the customer internally by sharing actionable feedback and advocating for improvements that enhance customer success.
• Proactively identify risks, challenges, or adoption barriers and implement scalable solutions to strengthen customer satisfaction and retention.
• Contribute to customer advocacy initiatives by helping develop success stories, testimonials, and referenceable accounts.

Requirements:

• Minimum of 5 years of experience in customer success, strategic account management, consulting, or a similar client-facing role within a B2B SaaS environment.
• Proven success managing enterprise or strategic accounts with strong results in adoption, retention, renewals, and customer growth.
• Strong executive presence with experience engaging senior stakeholders, including C-level executives and business decision-makers.
• Excellent communication and presentation skills with the ability to deliver strategic recommendations and business insights effectively.
• Analytical mindset with the ability to interpret customer data, identify trends, mitigate risks, and uncover expansion opportunities.
• Experience using customer success and CRM platforms such as Gainsight, Salesforce, ChurnZero, Catalyst, or similar tools.
• Ability to thrive in fast-paced, evolving environments while managing multiple priorities and customer relationships simultaneously.
• Strong collaboration and problem-solving skills with a customer-centric and consultative approach.
• Experience or knowledge related to user research methodologies, UX practices, or product strategy is considered a strong advantage.
• Comfortable working remotely while collaborating across distributed global teams.

Benefits:

• Competitive base salary with commission opportunities and meaningful equity participation.
• Comprehensive medical, dental, and vision insurance with significant employer-paid coverage.
• Flexible paid time off and flexible work schedule supporting work-life balance.
• Fully remote work environment with autonomy over daily working hours.
• Paid family leave for birth and adoptive parents.
• Monthly wellness and lifestyle allowance that can be used for healthcare, gym memberships, coworking spaces, travel, and more.
• $1,500 remote work setup allowance for creating a productive home office environment.
• Company-provided MacBook and modern remote work support tools.
• Access to mental health resources and unlimited virtual therapy sessions.
• Life and disability insurance coverage.
• Company retreats, virtual team events, and recognition programs that support team engagement and culture.
• Inclusive and transparent work culture with strong opportunities for growth and impact within a scaling organization.