Vice President, Operations & Experience - Team Sloomoo in New York, New York at Sloomoo Institute LLC

Qualifications:

• 12+ years of progressive operations leadership experience, ideally in hospitality, experiential retail, entertainment, or other guest-centric environments.
• Proven success leading multi-location, multi-channel businesses as they grow and evolve.
• Strong ownership of business performance, including P&L, revenue strategy, margins, and long-term planning.
• Experience setting operational direction and standards that scale while preserving a high-quality, immersive guest experience.
• Strong executive judgment with the ability to balance experience quality, financial outcomes, and organizational capacity.
• Track record of leading and developing senior operational leaders, including Directors and General Managers.
• Data-driven leader with experience using enterprise KPIs to evaluate performance, identify trends, and drive strategic decisions.
• Deep experience partnering cross-functionally with HR, Finance, Marketing, Retail, E-commerce, and Experience teams at the executive level.
• Proven ability to lead through influence, clarity, and accountability rather than hands-on execution.
• Comfortable operating in ambiguity and growth, with experience guiding organizations through scale, change, and evolution.
• Willingness to travel as needed to stay connected to the field, teams, and guest experience.
• Strong alignment with Sloomoo’s values, including a commitment to inclusion, accessibility, creativity, and delivering joyful, meaningful experiences at scale.

Inclusivity Commitment:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.