Supervisor Patient Accounts in North Kansas City, Missouri at North Kansas City Hospital

SUMMARY: Under the direction of the Patient Accounts Director, is responsible for the supervision and direction of the patient accounts department, including workflow design, training of new hires, managing workloads, and troubleshooting complex claims/issues. Maintains positive relationships with vendors and actively monitors performance while serving as their primary point of contact. Works closely with all payers, identifying trends and escalating claim issues. Maintains an in-depth knowledge of all department workflows and serves as our primary subject matter expert; manages account receivable activities to ensure optimal revenue outcomes and customer experience.

EXPERIENCE:3-5 years business office experience required.

SPECIAL SKILLS:Excellent customer service and communication skills required; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; serves as second level of escalation in issue resolution for staff; decisions and actions have direct impact on hospital financials; ability to escalate issues; effectively communicates with leadership teams throughout the organization.

OTHER:Skilled in Microsoft Excel, Word, OneNote, Teams; knowledge of medical terminology, payer policy, UB-04 and modifiers preferred.

EDUCATION: Required: Associates - Related Field, Preferred: Bachelors - Related Field