Sales Manager in Santa Clara, California at Azbil North America Inc

Summary

The Sales Manager is responsible for leading the sales team and managing customer engagement activities for semiconductor OEM and target markets in the Bay Area through close engagement with purchasing teams, design engineers, process engineers, and R&D organizations. This role focuses on strengthening customer relationships, identifying customer needs and business opportunities, supporting spec-in activities, and coordinating cross-functional collaboration to provide effective technical and commercial solutions.

Essential Functions

• Lead and support the sales team in managing customer accounts and expanding business opportunities for key customers and target accounts
• Create new business opportunities and expand existing business by identifying customer needs, applications, and market trends
• Build and strengthen relationships with purchasing teams, equipment engineers, process engineers, R&D engineers, manufacturing teams, and other customer stakeholders
• Support discussions with customer stakeholders to understand applications, development activities, project goals, and technical challenges
• Manage customer activities, requirements, applications, schedules, expectations, and commercial activities throughout the project lifecycle
• Support quotations, negotiations, contract discussions, sales follow-up activities, and business reviews
• Collaborate and coordinate with sales, engineering, marketing, operations, production, customer support, and global teams
• Collect, analyze, and communicate customer feedback, competitive information, and market intelligence to support product improvements and future business opportunities
• Support team development and contribute to internal knowledge sharing and organizational improvement
• Other duties as assigned

Work Environment / Work Location

This is a full-time, office-based position. The role involves using standard office equipment such as computers, filing cabinets, photocopiers, and phones. Regular in-person customer visits, internal coordination meetings, and customer discussions are expected as part of daily responsibilities. The position also requires interaction with purchasing teams, equipment engineers, process engineers, R&D organizations, and other customer stakeholders.

General Requirements

• Experience working with equipment manufacturers in the semiconductor industry is preferred
• Strong communication, technical writing, presentation, and customer engagement skills
• Familiarity with key players in the target market and the ability to build customer relationships
• Strong customer relationship-building skills and commercial awareness
• Proactive planning, alignment, and sharing of activities with supervisors, demonstrating accountability and ownership
• Basic PDCA-based management skills, planning capability, flexibility to respond to changing situations, and appropriate reporting practices
• Self-driven, solution-oriented, and capable of addressing technical and commercial challenges independently
• SFA/CRM proficiency and sales pipeline management capability, including understanding customer development and design schedules and taking timely and appropriate actions
• Technical and commercial understanding of semiconductor applications, customer requirements, and industry trends
• Ability to coordinate effectively across internal and external organization
• Collaborative team player with a proactive attitude toward supporting team activities
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)

Travel

Travel as needed to support strategic accounts

Required Education and Experience

Bachelor’s degree, 5 years in semiconductor or industrial sales/business development

Specific Requirements

• Understanding of semiconductor OEM structures, customer decision-making processes, and account management practices is preferred
• Experience working with semiconductor equipment manufacturers and managing strategic customer relationships is preferred
• Working knowledge of sensing and control technologies (temperature, pressure, flow, vacuum) applied in semiconductor equipment and manufacturing processes
• Advanced expertise in Semi manufacturing processes in the target market, particularly (Etch, ALD, CVD etc )
• Knowledge of competitor technologies, product positioning, customer adoption trends, and competitive situations within the semiconductor industry is preferred
• Familiarity with semiconductor OEMs such as Applied Materials, Lam Research, ASM, and similar companies
• Knowledge of major semiconductor manufacturers and foundries such as TSMC, Samsung, Intel, and Micron is beneficial

Other Duties

This job description is not intended to cover all responsibilities. Duties may change at any time with or without notice.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.