Director of Operations - Christian Ministry in Dallas, Texas at OurCalling

We request that you submit both a resume and cover letter that demonstrates your interest and qualifications for working in a ministry position and the position that you are applying for. You will not be considered without both. Please see requirements below.

At OurCalling, our work is rooted in the Gospel and powered by innovation. We are a Christ-centered ministry where every job is a ministry position.

We serve individuals experiencing homelessness and crisis through our Street Outreach and Navigation Center, walking with them on a journey from the streets toward hope, stability, and transformation. We meet each person with grace, accountability, and personalized care. We believe that healing happens through trust, relationship, and the hope of Jesus. Powered by innovation, we go beyond meeting immediate needs to create real solutions that help end homelessness one life at a time. Our commitment is to restoration, not relocation, as we help our neighbors discover a sense of belonging, purpose, and a healthy community. Our aim is to help our neighbors walk with Jesus and take the next steps toward living in healthy community.

Our culture is welcoming, intentional, hopeful, and adaptable. We innovate with courage, serve with humility, and hold firm to the belief that every guest, volunteer, donor, staff member, and partner who walks through our doors is made in the image of God. Our staff is diverse, comprising individuals from various backgrounds and experiences. Grounded in the Gospel, we are committed to loving our neighbors with compassion, accountability, and a dedication to lasting change.

Job Summary:

This position directs all aspects of our Operations department and support services including opening/closing, intake, resource distribution, inventory control, facility maintenance, guest services, and security.

Position Responsibilities:

• Provide oversight for the Guest Services, Facility, Resources, Security, and Kitchen Teams
• Ensure staff operate in alignment with ministry values, spiritual purpose, and best practices for care
• Cultivate a department-wide culture of unity, clarity, accountability, communication, and collaboration
• Maintain a strong leadership presence by attending team meetings, engaging with staff, and remaining available
• Lead the Operations team strategically as they accomplish the mission of OurCalling and our 3 C’s
• Empower managers to lead effectively, uphold expectations, and ensure team accountability
• Ensure accurate reporting and monthly submission of KPIs, qualitative updates, and ministry outcomes
• Replicate the structure, rhythms, and communication patterns of the Leadership Team within all Operations teams and ensure managers do the same
• Lead the development of annual and quarterly team goals and KPIs
• Evaluate team performance monthly, addressing declines quickly through accountability and coaching
• Evaluate direct reports annually according to their job descriptions
• Conduct quarterly evaluations of what is working (best practices) and use staff to teach peers
• Manage and meet 1:1 with direct reports at least twice a month
• Attend direct report team meetings at least twice a month
• Facilitate weekly Operation’s Department Meeting
• Maintain and continually update the department’s Playbooks and SOPs
• Oversee building, kitchen and fleet compliance
• Create plans for various disaster preparedness
• Sit on the Inclement Weather Taskforce and support the COO in preparing the teams and plans for IWS

Education & Experience:

• Undergraduate degree required; focus in business administration, operations management, or supply chain management preferred
• Minimum 5 years’ experience in operations leadership
• Experience serving vulnerable populations preferred
• Biblical training or ministry education preferred
• Knowledge in building maintenance and compliance required

Skills & Abilities:

• Strong communication skills
• Pastoral heart for vulnerable populations
• Strong relational and mentoring skills
• Ability to communicate Scripture clearly and faithfully
• Ability to build volunteer teams and lead them

Additional Qualifications

• A growing and mature relationship with Jesus Christ
• Ability to clearly articulate the Gospel and personal testimony
• Alignment with the theological convictions and mission of OurCalling

Our Benefits: We offer an excellent Total Rewards benefit package that includes over 3 weeks Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.