IT Manager at City of River Falls – River Falls, Wisconsin

The IT Manager oversees the City's technology infrastructure and systems, manages IT-related contracts, and recommends software, hardware, and new technology solutions. This role ensures employees have reliable, efficient, and cost-effective IT services. Responsibilities include providing end-user assistance, project management, and supervising IT Staff.

• Internet connectivity
• City-wide software systems
• Mobile and wireless devices
• VoIP telephone systems
• Computers and workstations
• Security cameras and access control systems
• Network security

• Serve as the primary liaison to the contracted Managed Services provider, coordinating tasks, tracking deliverables, and ensuring services are completed in alignment with organizational priorities and timelines.
• Monitor and maintain workstations, networks, and associated equipment, diagnosing and resolving issues.
• Assign help desk tickets to IT Staff and ensure timely resolution.
• Provide IT support to employees for hardware and software issues.
• Monitor and enhance network and data security; address breaches and recommend policies to mitigate risks.
• Manage active directory updates for employee onboarding and terminations.
• Deliver basic training and orientation for new staff.
• Stay informed on IT trends and advancements.
• Develop and document standard operating procedures.
• Serve as the primary contact for IT service contracts.
• Provide periodic reports on network usage and system performance.
• Administer and maintain City-issued cell phones, tablets, and access control systems.
• Install and maintain security camera networks and associated hardware.
• Develop, implement, and maintain IT policies and procedures.

• Manage and coordinate IT service and consulting contracts.
• Collaborate with City staff to ensure consistent technology planning across departments.
• Recommend budget allocations for City-wide technology purchases.
• Analyze, evaluate, and recommend new technology solutions.

• Identify cost-saving opportunities within IT operations and budgets.
• Provide recommendations on contract awards, equipment, and materials.
• Prepare and monitor the Technology Fund budget, plans, and goals.
• Interpret and analyze deviations in budgeted to actual expenses.
• Maintain data and information for financial reporting.
• Oversee purchasing and inventory management for City hardware, software, and licenses.

• Expertise in Microsoft Windows operating systems, SharePoint and Office products.
• Familiarity with CAT6 and fiber optic network cabling.
• Experience with Supervisory Control and Data Acquisition (SCADA) systems.
• Knowledge of VoIP telephone systems and software.
• Proficiency in server systems, VMware, network switches, and networking protocols.
• Familiarity with security camera systems, access control, and audio/video recording technologies.
• Solid technical background with an ability to give instructions to a non-technical audience
• Customer-service oriented
• Effective verbal and written communication skills.
• Awareness of social media and its integration with IT systems.