Operations Specialist — Logistics & Client Services (In-Office) in Brookhaven, Pennsylvania at Rapid Medical

About Rapid Medical

Rapid Medical is a tech-forwardlogisticspartner for labs, clinics, and health systems operatingacross 28 states and managing thousands of daily stops that keep healthcare running.We'renot a courier company with software bolted on.We'rea technology company that happens to run a high-performancelogisticsoperation and the two are deeply intertwined.

We'vedoubled year-over-yearandwe'renot slowing down. The team islean, the work is real, and every person here has a direct line to the outcomes that matter.

The Role

Thisisn'ta back-office job. As an Operations Specialist,you'rethe person clients call whensomething'stime-sensitive, the person drivers rely on when the unexpected happens, and the connective tissue that keeps our platform performing at its best.

You'llown the full client and operational experience from proactive communication and scheduling to real-time problem solving and relationship management.You'llwork across our dispatch platform, coordinate with field teams, and serve as a true partner to the health systems and labs that depend on us every day.

The best people in this role are equal partscommunicatorand problemsolver.They'recomfortable in ambiguity, love a fast-moving environment, and take genuine pride in delivering for clients.

WhatYoullOwn

Client Relationship Management

• Serve as a primary point of contact for laboratory and health system clients fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Build trusted relationships with client coordinators and operations leads through consistent, proactive communication
• Identifyand flag service issues before they become problems youanticipate, not just react

Dispatch & Route Coordination

• Plan and adjust daily routes to balance operational efficiency with service quality and on-time performance
• Monitor real-time conditions including traffic, weather, and capacity andmake adjustmentsas needed tomaintainservice levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations

Operational Problem Solving

• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes you find a path forward quickly
• Support W2 drivers and independent contractors via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Document issues, resolution steps, and patterns to help us continuously improve operations

Compliance & Quality

• Validate thatitemsmeet HIPAA, DOT, and applicable state/local regulatory requirements
• Audit driver documentation chain-of-custody, temperature logs and escalate non-compliance issuesimmediately
• Uphold the operational standards that health systems trust us to maintain