BAS Account Manager in New Castle, Delaware at MODERN CONTROLS INC

ModernControls is seeking a driven and customer-focused Building Automation Systems (BAS) Account Manager to support and grow our service and controls business across the Mid-Atlantic region. This role is responsible for managing existing client relationships while identifying new opportunities for service agreements, system upgrades, and energy solutions. The ideal candidate understands building automation, is comfortable in front of customers, and can bridge the gap between technical teams and business outcomes.

Position Summary

The Building Automation Systems (BAS) Account Manager is responsible for developing, managing, and expanding client relationships within assigned accounts. This role serves as the primary point of contact for customers, ensuring high levels of satisfaction while driving revenue growth through service agreements, system upgrades, and project opportunities.

The BAS Account Manager works closely with operations, project management, and service teams to deliver solutions that align with customer needs and company objectives.

Key Responsibilities

Client Relationship Management

Serve as the primary liaison for assigned BAS accounts

Build and maintain strong, long-term customer relationships

Conduct regular client check-ins, site visits, and business reviews

Ensure customer satisfaction and retention across all service lines

Sales & Business Development

Identify and pursue new business opportunities within existing accounts

Develop and present proposals for service agreements, retrofits, and system upgrades

Drive growth in maintenance contracts, energy optimization solutions, and capital projects

Meet or exceed assigned revenue and margin targets

Account Strategy & Planning

Develop account plans to support long-term growth and retention

Understand client facilities, systems, and operational needs

Coordinate with internal teams to align resources with customer requirements

Project & Service Coordination

Partner with Project Managers and Service Teams to ensure successful execution

Monitor project progress, customer expectations, and overall delivery

Assist in resolving issues, escalations, and service concerns

Financial Oversight

Manage account profitability, including pricing, margins, and contract performance

Support billing, change orders, and contract renewals

Track and report on key performance metrics

Reporting & CRM Management

Maintain accurate records in CRM and internal systems

Provide regular updates on pipeline, forecasts, and account status

Support leadership with reporting and strategic insights

Reporting & CRM Management

Maintain accurate records in CRM and internal systems

Provide regular updates on pipeline, forecasts, and account status

Support leadership with reporting and strategic insights

Education & Experience

Bachelor’s degree in Business, Engineering, or related field preferred

5+ years of experience in BAS, HVAC, controls, or related industry

Proven track record in account management or technical sales

Technical Knowledge

Strong understanding of building automation systems (e.g., Johnson Controls Metasys, Siemens Desigo, Honeywell systems)

Familiarity with HVAC systems, controls integration, and energy management

Ability to interpret technical drawings, specifications, and system designs

Skills & Competencies

Strong communication and relationship-building skills

Proven ability to manage multiple accounts and priorities

Financial acumen with understanding of margins and contract structures

Problem-solving and conflict resolution skills

Self-motivated with a results-driven mindset

Working Conditions

Combination of office and field environment

Regular travel to client sites required

Occasional after-hours support for critical client needs

Compensation & Benefits

Competitive base salary

Company vehicle or car allowance

Company Paid Health Insurance

Dental, and vision insurance

401(k) with company contribution

Paid time off and holidays

Core Values Alignment

The BAS Account Manager is expected to embody and promote the company’s core values:

Run Toward the Fire

Never Give Up

Held to a Higher Standard

My Word is Our Bond

Be Modern

Have Each Other’s Back

Success Metrics

Revenue growth within assigned accounts

Contract renewal and retention rates

Customer satisfaction scores

Gross margin performance

Pipeline development and close rate