Director of Help Centers at EPIC Health System LLC – Southfield, Michigan

EPIC Healthy Communities (a Nuwell Impact Capital initiative) is launching Help Centers—integrated hubs designed to serve communities with wraparound services for health, housing, financial security, education, and overall well-being. These centers will provide in-person and digital access, creating a high-trust, trauma-informed, and human-centered experience for individuals and families navigating complex systems.

We are seeking a mission-driven, operationally-minded executive to lead the full lifecycle of Help Center operations—from design to deployment to daily management. This individual will oversee program design, site readiness, staff development, community trust-building, and the activation of community-centered programming.

• Program & Service Experience Design: Develop and implement the vision for the Help Center experience (physical & digital), ensuring accessibility, equity, dignity, and effectiveness.

• Operations & Implementation: Oversee launch, staffing, workflows, scheduling, and site-level logistics. Build playbooks for replicating centers in new geographies.

• Community Engagement & Trust Building: Collaborate with community leaders, local organizations, and public agencies to ensure that each Help Center reflects and responds to local needs.

• Multi-Site Events & Activations: Plan and oversee events and activations at each Help Center, including community resource days, partner programming, public forums, wellness clinics, and workforce readiness workshops.

• Team Development: Recruit, onboard, and mentor a high-performing team of site staff, navigators, and program managers. Instill a service-first, community-rooted culture.

• Partnership Integration: Align and activate partnerships with nonprofits, health systems, education providers, workforce organizations, and local governments.

• Continuous Improvement & Impact Measurement: Establish feedback loops, data tracking, and learning systems to ensure the model is adaptive and community-informed.

• 10+ years of leadership in the social impact sector (nonprofit, health equity, social enterprise, or government).

• Experience leading multi-site operations or community-centered service delivery.

• Demonstrated success in organizing events, activations, or community outreach initiatives.

• Familiarity with trauma-informed care, social determinants of health, and community organizing principles.

• Strong cultural competence and equity-centered decision-making.

• Bachelor’s degree in Public Health, Social Work, Business, Public Administration, or a related field required.

• Master’s degree in Public Health, Nonprofit Management, or related field preferred.

• Direct experience building programs, centers, or large-scale community initiatives strongly preferred.

• Strong operational thinker with ability to move from concept to execution.

• Equally comfortable in boardrooms, community forums, and frontline environments.

• Exceptional communication and relationship-building skills.

• Empathetic leader with demonstrated ability to build trust in diverse communities.

• Skilled in event planning, cross-sector partnership management, and program replication.

• Bonus: Background in public health, housing, food systems, workforce development, or justice system reform.

• Competitive compensation package.

• Opportunity to lead and scale a replicable national model for community-centered care.

• Direct involvement in shaping high-impact programs for health equity and social well-being.

• Collaboration with cross-sector leaders and mission-driven teams.

• A values-driven culture built on dignity, trust, and measurable community impact.