Client Success Supervisor – Revenue Cycle Management (RCM) in Knoxville, Tennessee at University Physicians' Association

Lead. Influence. Drive Results.

University Physicians’ Association (UPA) is seeking a dynamic, experienced Client Success Supervisor to join our high-performing Revenue Cycle Management (RCM) team. This is an exciting opportunity for a driven leader who brings deep RCM expertise, thrives on developing teams, and is passionate about delivering exceptional client outcomes.

In this role, you’ll have a direct impact on operational performance, team engagement, and client satisfaction—making a meaningful difference in both financial outcomes and patient experience.

What You’ll Do

As a key member of our leadership team, you will:

• Lead, coach, and develop a team of billing professionals to achieve high performance and engagement
• Oversee daily operations, including workflow management, staffing, and time-off approvals
• Ensure accuracy, compliance, and productivity across all revenue cycle functions
• Drive process improvements and implement best practices to optimize outcomes
• Monitor KPIs and performance metrics to achieve departmental goals
• Provide ongoing coaching, feedback, and recognition to support employee growth
• Serve as an escalation point for complex billing issues and client concerns
• Foster a collaborative, accountable, and positive team culture
• Partner with leadership to identify opportunities for operational and client success improvements

Why Join UPA?

At UPA, we value our people and invest in their success. You’ll enjoy:

• Competitive compensation aligned with your experience and expertise
• Comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off, Holidays, and Sick Leave
  • 401(k) with company match and immediate vesting
  • Life Insurance, Disability, and Critical Illness Coverage
• A supportive, team-oriented culture that prioritizes growth and work-life balance
• The opportunity to make a meaningful impact in a respected healthcare organization

What You Bring

We’re looking for a knowledgeable and strategic RCM professional who offers:

• Strong experience in medical billing, coding, and full-cycle revenue operations
• Deep understanding of payer regulations, compliance standards, and RCM best practices
• Proven leadership experience with a focus on team development and performance management
• Excellent communication and interpersonal skills
• Advanced proficiency with billing systems and technology
• Ability to analyze data, solve complex problems, and drive results
• Strong organizational skills with the ability to manage multiple priorities

Preferred:

• Relevant certifications (e.g., CPC, CPB, or similar)
• College coursework or degree

Work Environment

• Office-based position with standard computer and administrative responsibilities
• Combination of sitting and standing throughout the day

Take the Next Step

If you’re ready to bring your RCM expertise and leadership skills to an organization that values your impact, we encourage you to apply today.

Join UPA—and help shape the future of revenue cycle excellence.