Team Lead - UT Primary Care Western Heights in Knoxville, Tennessee at University Physicians' Association

University Physicians' Association is seeking qualified applicants for Team Lead at UT Primary Care Western Heights. This position requires the ability to establish and maintain professional relationships with physicians, team members, patients, and their families, while conveying a positive image of the practice.

Job Type: Full Time, working Monday through Friday from 8:00am to 4:30pm.

Job duties include, but are not limited to:

• Ensure efficient clinic flow in all areas.
• Coordination of staffing coverage.
• New team member training in office policies and procedures.
• Monitor team member job performance, identifying educational needs and opportunities for improvement.
• Annual performance evaluation process.
• Ensure proper resolution of all patient satisfaction issues related to clinic location.
• Review and implement processes that align with quality measures and department goals.
• Work with Coder, Administrator, and the Central Billing Office to ensure appropriate reimbursement.
• Coordinates activities with billing office to include demographics and insurance, patient balances, or overdue accounts.
• Liaison between practice providers and office employees and between practice and outside vendors / hospital.
• Other duties as assigned by Practice Administrator.

Why Work with Us?
We offer a collaborative work culture, opportunities for growth, and a comprehensive benefits package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term & Long-term Disability
• Life & Critical Illness Insurance
• Health Savings Account with Employer Contribution
• Flexible Spending Accounts (FSA)
• Paid Time Off (PTO), Sick Leave, Bereavement Leave
• Employee Assistance Program (EAP)
• Fitness Center

Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate. Must have at least 2 years of previous medical office experience. Prior Team Lead or Supervisory experience preferred.