Branch Manager in Delmar, Delaware at THE FARMERS BANK OF WILLARDS

The Branch Manager for The Farmers Bank of Willards is responsible for overseeing the daily operations of the branch, ensuring exceptional customer service, conveying a feeling of trust, service, security and satisfaction to customers and staff. This role involves managing and leading a team of customer service professionals, achieving branch financial goals, and maintaining compliance with banking regulations

Responsibilities:

Leadership and Team Management

• Foster a positive team environment that encourages collaboration and accountability.
• Work with staff to develop and maintain knowledge of processes and procedures.
• Represent the Bank in community events and networking opportunities.
• Build partnerships with local businesses and organizations to promote the Bank’s services.
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Branch Performance

• Build and maintain strong relationships with customers.
• Maintain and share periodic branch activity analysis with SVP/Chief Deposit Officer.
• Prepare annual branch budget and periodically analyze adherence to proposed budget.
• Review and approve billing invoices for the branch.
• Work with Chief Deposit Officer to set branch operational goals on an annual basis.
• Ensure adherence to regulatory requirements and internal controls.
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Customer Service Excellence

• Ensure a high standard of customer service is maintained at all times.
• Address customer inquiries and resolve issues effectively and promptly.
• Identify opportunities for cross and up-selling bank products.
• Monitor customer feedback and implement improvements.

Operational Efficiency

• Oversee daily branch operations, ensuring compliance with policies and procedures.
• Manage branch cash flow and oversee the maintenance of branch security.
• Maintain physical security requirements.
• Maintain appropriate knowledge of technology utilized to perform daily tasks efficiently.

Professionalism and Communication

• Communicate pertinent organizational and operational changes with branch staff.
• Attend monthly manager meetings.
• Demonstrates integrity and ethical behavior.
• Maintains professionalism under pressure.

Qualifications

• Ability to multitask in a busy environment.
• Strong knowledge of banking products, services and regulations.
• Excellent leadership, communication and interpersonal skills.
• Ability to supervise employees with wide-ranging skills and abilities.
• Detail oriented, with solid organizational skills.
• Proficient with use of technology, including but not limited to banking software and Microsoft Office Suite.
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Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets and fax machines.

Physical Demands
This role is largely sedentary, however at times, there may be a need to lift up to 25 pounds when handling assigned duties.

Required Education and Experience
High school diploma or GED required.
1-2 years of customer service experience preferred.
Minimum of 3-4 years of experience in retail banking, with 2 years in a management role a plus.

• Benefits:
  401k
  401k Matching
  Dental Insurance
  Vision Insurance
  Health Insurance
  Employee Discount
  Life Insurance
  Paid Time Off
  Tuition Reimbursement
  
  Schedule:
  Day shift
  Monday-Thursday, 8:00 am to 4:00 pm/Friday, 8:00 am to 6:00 pm
  Subject to change as necessary to meet branch staffing needs
  Weekends as needed
  Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.